Your Hospitality Specialists! We create a winning culture where everyone wants to succeed! Our unique combination of workshops and technology result in a motivated and cohesive associate team, superior guest satisfaction and maximized profitability through a strong loyal customer base and market share.
Create your culture for success with our exclusive and innovative Formula 10™program. Formula 10™ facilitates the environment where everyone desires and feels compelled to personify professional hospitality at all times. It becomes instinctive and creates a rewarding sense of pride. In today's economic environment, you cannot afford to lose even one loyal customer. Our programs are uniquely designed to protect that loyal customer base for their clients, while cultivating it and watching it grow.
You have new or young supervisors or managers who would benefit from coaching skills development education.
You would like to have pro-active management tools that work despite turnover, staffing levels, and business demands.
You are interested in increasing your loyal customer base.
Develop your associate team’s ability to deliver accurate, efficient, and consistent guest experiences with the utmost professionalism and increase your loyal customer base with our state of the art application, the Touch System™. The Touch System™ is the right decision for you if any of these sound familiar to your property:
Guest satisfaction ratings are below an average of 9.0.
Solid individual category ratings but lower overall experience and loyalty ratings.
High “Problem Experienced” with low “Problem Resolution” ratings.
Guaranteed increase in Food and Beverage Profits at no cost to you. If your food and beverage costs are over 30% you need the Food & Beverage Wizards proven techniques that maximize your food and beverage profit while maintaining or improving guest satisfaction. The Wizards work side by side with your chefs and managers to implement the program and guarantee success!
Measure guest & associate satisfaction with our line of Opinion Surveys & Reporting products that leverage innovative research techniques to help sustain, grow, and revitalize hotel brands.
Motivate & inspire with motivational speaker and business guru, Brandon Steiner. Brandon is more than a motivational speaker, his wealth of business experience and background in hospitality brings a truly unique perspective that will have immeasurable benefits on your business and team members.
Recruiting services that provide high caliber candidates for demanding and prestigious positions in the hospitality industry. The quality of candidates and the integrity of our recruiting staff make our partner Matheson Recruiting one the most trusted hospitality recruiting companies in the country.
Stark Service Solutions provides unique solutions that work. We look forward to partnering with you in your pursuit of excellence. We invite you to continue discovering our exclusive programs and services that have been designed for your success. We welcome you to contact us today for personal assistance.
CUSTOMER SATISFACTION = LOYAL CUSTOMER BASE = MARKET SHARE.
THEREFORE, YOUR CUSTOMER SATISFACTION IS YOUR MARKET SHARE.
What tools do you have to protect and maximize your market share? Any growth potential in your market segment means that your customer satisfaction ratings also have growth potential. Stark Service Solutions, L.L.C. is the answer to successfully turning your customer satisfaction into market share. Choose your destiny, we’ll provide the map and the vehicle to get you there.
What is your company’s situation? How are your customer satisfaction ratings affecting your Market Share? Are your customer satisfaction ratings driving your revenue with a strong Loyal Customer base or are your Non-Loyal and At-Risk customers costing you millions? Would you like to experience results like these actual client results within six months of implementing Stark Service Solutions programs and systems?
"Loyal Guest” increased by 23.4% "At-Risk Guest” decreased by 39% "Non-Loyal Guests” decreased by 76.3%
Making this client’s minimum increased loyal customer revenue of $1,400,000.00 annually!
Do you have... Average customer satisfaction ratings? Below average customer satisfaction ratings? Inconsistent customer satisfaction ratings? Then explore Stark Service Solutions for the right products for you!
May - 2008 Features
May Hospitality Teaser™: How would your guests answer the question: Is Hospitality Alive at Your Property?
Is Hospitality " Alive" at your property? Can it be heard, seen and felt by your associates and guests or is it the opposite? Is it absent from your guest's experience? How can you know for sure if hospitality is alive at your property? This month's Hospitality Teaser is dedicated to aiding you in creating the culture of professional hospitality within your team!
To read more subscribe today and receive the Hospitality Teaser each month for your team!
For great motivational and educational tools, visit Stark Service Solutions' Motivational Marketplace! Now, your team can take advantage of great tools to advance professional hospitality at your property. This month’s featured products include:
The Business Playbook & Workbook Set$24.95!
The Business Playbook, Leadership Lessons from the World of Sports by Brandon Steiner and the accompanying workbook aid supervisors and managers in applying these proven principles. Use them to propel your team and business to greater success. Learn practical application and challenge your managers to advance your business’ success. Motivational and essential is this book and workbook set for all managers who are striving to develop great coaching skills. With it, you will be prepared and inspired to apply the 10 Principles outlined in the Business Playbook in your personal and professional life all to the advancement of your business.
GO Wow Handbook!
The associate guide to turning guest complaints into satisfied loyal customers!
These full color, 19 page - spiral bound handbooks, are the perfect tool for managers to develop their team's guest opportunity skills. Further, they teach associates how to handle the emotional responses of an upset customer. The Guest Opportunity Handbook teaches associates the essential steps to turning a guest complaint into a satisfied and loyal customer. Use the GO Wow handbook today and build the confidence and skill level of your team while making your job as a manager easier!
How to recognize ALL Guest Opportunities.
How to take advantage of ALL Guest Opportunities.
The 5 tools to turn a guest problem into an opportunity to wow!
Wow options available to you.
Create your own GO Wow menu.
The Language of Hospitality™ cheat sheet.
Your 10 pack specially priced at $79.95
Join the Club!Customers Love U Back - From $2,995.95
The Core Hospitality Principle of the Month Club! Join the club and Customer Love U Back! Automatically receive a complete kit each month designed to advance your guest and associate satisfaction scores for an entire year! Make 2008 your year to be #1!
Also available at the Motivational Marketplace:
THE SOUND OF HOSPITALITY – CAN YOUR GUESTS HEAR IT?
Must haves for Reservation Agents, Guest Services and everyone who represents your establishment by telephone! The Telephone Etiquette mouse pad illustrates all the Do's & Dont’s of Telephone Etiquette and is always at hand! The Banner provides a constant visual reminder of the Do’s and Dont’s that every associate must follow.
Stark Service Solutions specializes in creating a culture where everyone wants to and can reach their full potential. Please contact us for additional information on what this can mean for you and your team.
