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The premier customer service solutions provider for the hospitality industry introduces…
THE TOUCH SYSTEM™, THE ANSWER TO TODAY’S OCCUPANCY & SATISFACTION NEEDS!
• 25 - 40% Increase in Customer Satisfaction & Property Loyalty.
• 60 - 70% Reduction of At-Risk and Non-Loyal Customers.
• 30% Reduction in Problem Incidence Occurrences.
• 85% Increase in Resolution Satisfaction.
If your company would like to realize significant gains in loyal customer revenue you need the Touch System™.
Begin realizing the benefits immediately!
NEVER LOSE ANOTHER GUEST. INCREASE YOUR OCCUPANCY. RAISE TEAM MORALE.
There are other systems out there, but nothing like the Touch!
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“All I can say is, it’s too bad such a tool was not around when I was still in the operation side of hotels!”
Thomas P. Wicky, President, Wicky & Associates, Inc.
“All hoteliers will benefit by implementation of the concepts set forth in the Touch System.”
Robert A. Gosnell, President & CEO, The Pointe International. |
“…what a unique and innovative process they have created.”
Steve Cohn, Wyndham Hotel Owner & Managing Director.
“We are thrilled to be a partner with Stark Service Solutions in the development of management and coaching skills in companies...”
Brandon Steiner, CEO & Founder, Steiner Sports.
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• Increase customer satisfaction ratings!
• Retain loyal customers!
• Increase market share!
• Reduce employee turnover!
• Prevent communication breakdowns!
• End crisis management!
• Maximize bonuses!
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It’s designed by a team of hospitality professionals with over 90 years of experience from limited service and small boutique hotels to four and five star hotels, resorts and clubs. It takes managing the customer experience into the 21st century! You now know, every minute of every day, the status of all your guest and associate experiences! It builds and sustains superior customer loyalty, employee satisfaction and overall profitability. It is the….
THE ONE SYSTEM YOU CAN’T AFFORD TO BE WITHOUT!
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Give your front of the house and back of the house team members the power to prevent and resolve every issue and achieve your
goals of being #1 in customer satisfaction, associate satisfaction and market share! It’s as easy as 1, 2, 3…
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1:
PREVENT ISSUES by perfecting guest experiences! Touch™ Critiques significantly reduce errors and inconsistencies in guest experiences resulting in increased satisfaction and loyalty ratings from an error free stay. |
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2:
CELEBRATE PROBLEM RESOLUTION! With Touch™ Recognition, associates are instantly recognized when they take ownership of resolving guest issues! The Touch™ maximizes your team’s ability to retain every customer that honors you with their business! |
3:
MANAGE GUEST CONTACT!
With the Touch™, YOU determine how and when your guests will be Touched™:
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Choose your Guest Touch™ Types, for example: Welcome Calls, In-Room Dining Satisfaction Calls and Chef Table Touches.
Determine your Touch™ Quotas, for example: 80% of Arrivals receive a Welcome Call. 25% of your Restaurant Covers receive a Chef Table Touch.
The Touch System™ automatically calculates for your team what their daily quotas are based on your determined thresholds! |
The Touches™ are easily entered with minimal data entry, giving a real-time picture of guest contact, including any issues!
Click here to learn more.
Stark Service Solutions offers a variety of customer service programs to fit your needs. Please explore our website to learn more about our unique offerings including:
The TOUCH™ System The Motivational Marketplace™! Pick Up The PACE™! Formula 10™!
Our solutions deliver results, are affordable and fun!
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