Formerly an Area Director of Training & Guest Satisfaction Management for Starwood Hotels & Resorts, Naomi has an extensive background in the hospitality industry working with a wide range of brands and property types throughout the Continental and Pacific United States, from small boutique hotels to large convention hotels; suburban to airport; five-star resorts and casino properties. Combining an operational background in Food & Beverage and Rooms with her training experience, astounding results have been generated for both the internal and external customer. Naomi’s hospitality career began in Hawaii at The Orchid at Mauna Lani in 1996 and continued on to brands including W Hotels, Westin Hotels, Marriott Hotels, Sheraton and Four Points by Sheraton through 2001. Naomi founded Stark Service Solutions to open up EXTREME service possibilities for all in the hospitality industry.
Guest Satisfaction
Ratings:Increases
as high as 131% with a minimum increase of 105%
Associate
Satisfaction Ratings:Increases
as high as 127%
New property
opened with the highest Guest Satisfaction Rating in the history
of the brand
44Best in Class
ranking appearances
10 Number 1 Best
in Class ranking appearances
Keith J. Williams - Executive Vice President
In 2006 Stark Service Solutions expanded its scope with the addition of Keith J. Williams as Executive Vice President. Keith brings invaluable expertise to our clients, dramatic increases to their bottom line and improved service levels and product quality in all aspects of Food & Beverage. Keith, a former General Manager, has an impressive hospitality background specializing in Food & Beverage for the past 35 years. He has held numerous positions in all aspects of Food & Beverage including Director of Catering & Conference Services, Vice President of Food & Beverage and President of the Florida Food & Beverage Association. Keith has worked with hotel and resort companies nationwide including Fisher Island, Hotel Del Coronado, Innisbrook, Pointe Resorts, Harrah’s Hotels & Casinos, Marriott Hotels & Resorts, and Starwood Hotels & Resorts. Keith's outstanding accomplishments have been recognized by the National Restaurant Association and he has been invited as a featured speaker at several of their conventions.
Additionally, Keith’s contributions to the hospitality industry have been celebrated with many awards, including:
Innisbrook, Gold Key Award for “Excellence in Food & Beverage” (Meetings & Conventions Magazine)
Innisbrook, Pinnacle Award for “Excellence in Catering Food & Beverage” (Successful Meetings Magazine)
Pointe Resorts, Top Wine list in the U.S. (Wine Spectator)
Pointe Resorts, Gold Key Award for “Excellence in Food & Beverage” (Meetings & Conventions Magazine)
Pointe Resorts, Mobil “Five-Star Award” & AAA “Five- Diamond Award”
Marriott Hotels "Highest Employee and Management Morale with Highest Controllable Profit Dollar"
Harrahs Hotels, Chairman's Award Nominee for Revenue Generation and Cost Savings
Jonathan Leet - Vice President
Jonathan attended the Air Force Academy and graduated from the University of Virginia. He has worked in food and beverage for most of his career and held many positions of responsibility. His experience includes Catering manager, Director of Conference Services, Director of Catering, and Director of Food and beverage in some of the top resorts in the country; specifically, Marriott’s Camelback Inn, Pointe Resorts, Innisbrook Resort, Ritz Carlton, Enchantment Resort, Tammaron Resort and Caneel bay in the U.S. Virgin Islands. Jon has won the Best in Catering Award (Successful Meetings Magazine) and Excellence in Food and Beverage (Meetings and Convention Magazine).
Jim Maneke - Vice President & Director of Training
Jim began his career in the hospitality industry at Marriott’s Camelback Inn where he learned the fundamentals of the business holding several positions from waiter to Catering Manager, Convention Service Manager and Restaurant Manager. After spending six years at this Five Star Resort, he served as the Catering and Convention Service Manager for the Pointe Resorts and helped open two of their award winning properties. His career has taken him to several premier hotels and resorts throughout the country such as the Santa Barbara Biltmore, Saddlebrook Resort, Ramada Renaissance, and Balley’s Hotel and Casino. Most recently Jim spent 12 years at the Grand Canyon with Xanterra Parks & Resorts as the Director of Training & Development for 1200 employees. In 2008, Jim joined the Stark Service Solutions team as Vice President and Director of Training.
Toni Makris - Finance Director
Toni joined Stark in 2007 as the Finance Director and oversees Stark's Motivational Marketplace. Toni joins Stark with a long successful career in finance and corporate office operations. Toni has held the position of human resources director for a New York corporation and most recently the Controller for Hotel Waterfront Ivy. Toni's strong finance background makes her a terrific part of the Stark Team.
Formerly an Area Director of Training & Guest Satisfaction Management for Starwood Hotels & Resorts, Naomi has an extensive background in the hospitality industry working with a wide range of brands and property types throughout the Continental and Pacific United States, from small boutique hotels to large convention hotels; suburban to airport; five-star resorts and casino properties. Combining an operational background in Food & Beverage and Rooms with her training experience, astounding results have been generated for both the internal and external customer. Naomi’s hospitality career began in Hawaii at The Orchid at Mauna Lani in 1996 and continued on to brands including W Hotels, Westin Hotels, Marriott Hotels, Sheraton and Four Points by Sheraton through 2001. Naomi founded Stark Service Solutions to open up EXTREME service possibilities for all in the hospitality industry. 
In 2006 Stark Service Solutions expanded its scope with the addition of Keith J. Williams as Executive Vice President. Keith brings invaluable expertise to our clients, dramatic increases to their bottom line and improved service levels and product quality in all aspects of Food & Beverage. Keith, a former General Manager, has an impressive hospitality background specializing in Food & Beverage for the past 35 years. He has held numerous positions in all aspects of Food & Beverage including Director of Catering & Conference Services, Vice President of Food & Beverage and President of the Florida Food & Beverage Association. Keith has worked with hotel and resort companies nationwide including Fisher Island, Hotel Del Coronado, Innisbrook, Pointe Resorts, Harrah’s Hotels & Casinos, Marriott Hotels & Resorts, and Starwood Hotels & Resorts. Keith's outstanding accomplishments have been recognized by the National Restaurant Association and he has been invited as a featured speaker at several of their conventions. 
Jonathan attended the Air Force Academy and graduated from the University of Virginia. He has worked in food and beverage for most of his career and held many positions of responsibility. His experience includes Catering manager, Director of Conference Services, Director of Catering, and Director of Food and beverage in some of the top resorts in the country; specifically, Marriott’s Camelback Inn, Pointe Resorts, Innisbrook Resort, Ritz Carlton, Enchantment Resort, Tammaron Resort and Caneel bay in the U.S. Virgin Islands. Jon has won the Best in Catering Award (Successful Meetings Magazine) and Excellence in Food and Beverage (Meetings and Convention Magazine).
Jim began his career in the hospitality industry at Marriott’s Camelback Inn where he learned the fundamentals of the business holding several positions from waiter to Catering Manager, Convention Service Manager and Restaurant Manager. After spending six years at this Five Star Resort, he served as the Catering and Convention Service Manager for the Pointe Resorts and helped open two of their award winning properties. His career has taken him to several premier hotels and resorts throughout the country such as the Santa Barbara Biltmore, Saddlebrook Resort, Ramada Renaissance, and Balley’s Hotel and Casino. Most recently Jim spent 12 years at the Grand Canyon with Xanterra Parks & Resorts as the Director of Training & Development for 1200 employees. In 2008, Jim joined the Stark Service Solutions team as Vice President and Director of Training.
Toni joined Stark in 2007 as the Finance Director and oversees Stark's Motivational Marketplace. Toni joins Stark with a long successful career in finance and corporate office operations. Toni has held the position of human resources director for a New York corporation and most recently the Controller for Hotel Waterfront Ivy. Toni's strong finance background makes her a terrific part of the Stark Team.