Formula 10™ - The ultimate management coaching program!

Managers and supervisors are responsible for more than the smooth operation of their department. They also have the important responsibility of progressive development of their associates’ hospitality skills and facilitating their career advancement. Formula 10™ is the ultimate coaching development program. With it, your supervisors and managers learn necessary skills and effective communication, accountability and recognition techniques. It’s team building at its best – its team building with a purpose!

Communication, Accountability & Recognition

Learning to drive the Formula 10™ C.A.R. is the most valuable and fun training you have ever experienced! Our comfortable environment and distinct coaching style means maximum learning and your team members taking the driver’s seat! The unique tools of Formula 10™ assure users that the learned communication, accountability and recognition techniques are sustained indefinitely!

Equip your team with essential coaching

In just three, four-hour workshops, your team will learn these critical skills:

• Associate performance and job skill development methods


• Coaching and communication techniques


• Progressive Pre-Shift Meetings


• Proactive associate satisfaction


• Effective recognition techniques


• Profitability development

Learn the coaching side of managing!

 “My hotel went from a guest satisfaction score of mid- sevens out of ten to ranking in first place in the brand at a nine point zero. In the past, my property was in the habit of blaming low service scores on the age of the building and the lack of amenities we could offer. Now, we are aware that WE make the difference. The wheels started to turn and our hotel began to run like a fine tuned machine. This program has become the vein of my property. With its implementation, communication flows like a blood stream. If you are looking for results, I strongly suggest that you kick off your shoes and experience how Stark Service Solutions can make your team a perfect ten.“

P. Sanders, Welcome Office Manager, W Hotels.

Implementation & Pricing:

• We come to you! Our team of professional trainers will give you the greatest training experience you've ever had!


• Our Affordable Excellence Promise make the average cost per manager under $200.00 for the entire three-part workshop!


• Each workshop has a maximum capacity of 25 attendees.


• ALL program and implementation materials are included in the pricing.


• Some modules of the Touch System™ are required with Formula 10™. Only the Touch System licensing and support fees apply, the implementation fee is waived.


• ** Multi-Property and preferred customer discounts may apply. Please contact us for details.

Guest Satisfaction The Touch System is the only web-based hospitality communication center that operates in real time and guarantees higher guest satisfaction scores. The Touch System functions as the yard stick that measures service touches every minute, in all departments, all from your desktop. It eliminates the need for, by becoming, your ever-present mystery shopper. Read more...	Managment Training The Formula 10 program is the hospitality training program that certifies managers with a license to drive your team’s communication, accountability and recognition. Managers will learn to develop associates that perform, hold progressive pre-shift meetings and coach associates with recognition techniques that lead to advancement. It will knock your socks off! Read more...	Customer Service Training The PACE program is the employee customer service training program that eliminates the hospitality woes guests may experience. Learning the “Language of Hospitality,” combined with superior problem resolution, your team will realize their self worth and importance to the success of your property. Read more...
Opinion Surveys Guest Satisfaction Survey & Reporting Products Online guest satisfaction surveys offer you the most valuable information – the voice of your customer. Immediate scoring and reporting allow you to measure and ensure accuracy, efficiency, and consistency in every aspect of the guest experience. Read more...