Managers and supervisors are responsible for more than the smooth operation of their department. They also have the important responsibility of progressive development of their associates’ hospitality skills and facilitating their career advancement. Formula 10™ is the ultimate coaching development program. With it, your supervisors and managers learn necessary skills and effective communication, accountability and recognition techniques. It’s team building at its best – its team building with a purpose!
The Formula 10™ CAR:
Communication, Accountability & Recognition Learning to drive the Formula 10™ CAR is the most valuable and fun training you have ever experienced! Our comfortable environment and distinct coaching style means maximum learning and your team members taking the driver’s seat! The unique tools of Formula 10™ assure users that the learned communication, accountability and recognition techniques are sustained indefinitely!
Equip your team with essential coaching
In just three four-hour workshops, your team will learn these critical skills:
Associate performance and job skill development methods
Coaching and communication techniques
Progressive Pre-Shift Meetings
Proactive associate satisfaction
Effective recognition techniques
Profitability development
Learn the coaching side of managing!
“My hotel went from a guest satisfaction score of mid- sevens out of ten to ranking in first place in the brand at a nine point zero. In the past, my property was in the habit of blaming low service scores on the age of the building and the lack of amenities we could offer. Now, we are aware that WE make the difference. The wheels started to turn and our hotel began to run like a fine tuned machine. This program has become the vein of my property. With its implementation, communication flows like a blood stream. If you are looking for results, I strongly suggest that you kick off your shoes and experience how Stark Service Solutions can make your team a perfect ten.”
P. Sanders, Welcome Office Manager, W Hotels.
Implementation & Pricing:
We come to you! Our team of professional trainers will give you the greatest training experience you’ve ever had!
Each workshop has a maximum capacity of 25 attendees.
ALL program and implementation materials are included in the pricing.
Some modules of the Touch System™ are required with Formula 10™. Only the Touch System™ licensing and support fees apply, the implementation fee is waived.
15 – 25
Managers:
$ 5,000.00
(average $200.00 per manager)
26 – 50
Managers:
$ 7,500.00
(average $150.00 per manager)
51 – 75
Managers:
$10,000.00
(average $134.00 per manager)
**Multi-property and Preferred Customer discounts may apply. Please contact us for details.
Communication, Accountability & Recognition
