Formula 10™ the Industry's Most Innovative Customer and Associate Satisfaction Program!
Most hoteliers spend considerable time and money trying to find the right program to motivate employees to build a hospitality oriented culture that will produce superior guest satisfaction and associate satisfaction ratings. Formula 10™ is your answer to increase Guest and Associate Satisfaction scores. Our program complements all hotel brand training programs. Regardless of your properties ranking 3-4- or 5-Star we create a unified culture where all team members work together to be number one.
The reason our clients experience such dramatic and lasting results is the uniqueness of our program. It builds and supports a continual culture of professional hospitality. We do not provide "service training" in the form of standards, scripting, job function and other forms of industry "head" knowledge. We bring hospitality alive in every single team member, which is then reflected in increased guest satisfaction. Our tools make high associate and guest satisfaction attainable and a consistent reality for those who implement them.
Stark Service Solutions can maximize your team's true potential with Formula 10™, and the Touch System™. This program has raised guest satisfaction scores in every hotel where it has been introduced in as little as 90 days. Through a series of fun and interactive three 4-hour manager workshops and a 2-1/2 hour workshop for associates, hospitality is brought alive with all team members. It's much more than just training. It's inspirational. It's the ultimate answer to typical hospitality industry woes. We know most managers and associates are not excited about training programs but in just a few minutes, they realize that this is not a typical training program. Their excitement grows as they become part of hospitality alive and realize the impact this will have in their property.
During the first week of workshops, teams begin to pick up steam, and with the momentum building, the process builds to an exciting Kickoff Party, where every team member and manager admit to not having previously foreseen what their team could achieve. In just a two week period, team members unite and take the lead in driving professional hospitality.
An integral part of the Formula 10 Program is the Touch System™, a very user friendly computer software system. Management knows instantly if there are any guest issues as soon as they happen and above and beyond accomplishments by all associates. You can resolve guest issues while your guest is "in house". You no longer have to wait for Guest or Associate Surveys to find out why your scores are not what you expected.
Not only does Formula 10™ inspire team members, it is built on a rock solid foundation of high hospitality standards, accountability and recognition. Team members not only learn what to say, what not to say but why this is. It is the team members interactions with guests that result in guest satisfaction ratings. Hotels sink or swim when it comes to guest satisfaction ratings and loyalty by means of the associates. You can now have the tools, capabilities, system and motivation to achieve perfect 10 ratings by every guest, thereby wowing them and securing a solid loyal customer base for your team and property.
To discover your team's true potential you need to experience Formula 10™ and the Touch System™. Is it too good to be true? It's your decision to unite your team as one!
Contact us today to see how we can bring your hospitality alive!
