In partnership with BrandOutlook, a leading market research and brand strategy firm, Stark Service Solutions offers a custom line of products designed to evaluate and improve guest and associate satisfaction. These products leverage innovative research techniques to help sustain, grow and revitalize hotel brands. Our line of Guest Satisfaction and Associate Satisfaction surveys and reports have a demonstrated record of success with industry leaders. In addition, you can enjoy the advantages of a seamless interface between the Touch System™ and these new offerings.
Superior customer-satisfaction scores are a reflection of superior associate awareness, training and focus. Our products give you the information you need to maximize your customer experience, resulting in increased loyalty and to reduce associate turnover, delivering a more productive work environment.
Guest Satisfaction Survey & Reporting Products
Online guest satisfaction surveys offer you the most valuable information – the voice of your customer. Immediate scoring and reporting allow you to measure and ensure accuracy, efficiency, and consistency in every aspect of the guest experience. Leveraging this invaluable information has been proven to augment the customer experience, ultimately optimizing loyalty and market share.
Our on-line guest surveys are engaging for your guests with online reporting tools that give you access to your results in real-time.
Associate Satisfaction Survey & Reporting Products
Associate survey products are tailored to provide you with essential feedback about employee engagement. Insuring your associates experience quality communication, accountability and appropriate recognition is a prerequisite for superior guest experiences. These measurement tools create an opportunity for employees’ voices to be heard while holding managers accountable for their care and development of your associates. Armed with this information, you will be able to more effectively reduce turnover, and to pursue a prestigious ranking as a premier place to work
Contact us today to learn more or to obtain the program that’s right for you.
In partnership with BrandOutlook, a leading market research and brand strategy firm, Stark Service Solutions offers a custom line of products designed to evaluate and improve guest and associate satisfaction. These products leverage innovative research techniques to help sustain, grow and revitalize hotel brands. Our line of Guest Satisfaction and Associate Satisfaction surveys and reports have a demonstrated record of success with industry leaders. In addition, you can enjoy the advantages of a seamless interface between the Touch System™ and these new offerings.