Welcome to Stark Service Solutions, the premier customer service solutions provider for the hospitality industry!
Our solutions are designed by a team of hospitality professionals with over 90 years of management and operational experience from limited service and small boutique hotels to four and five star hotels, resorts and clubs. Our solutions establish and sustain superior customer loyalty, employee satisfaction and overall profitability!
Are these common challenges affecting your team?
- Are you are tired of turnover, the cost of training and the common breakdowns in service?
- Is your team frustrated with the issues caused by communication breakdowns?
- Would you like to know about guest issues and have the opportunity to fix them while your guest is still in house?
- Would you like to stop reacting to after-the-fact guest surveys and comment cards?
- Is employee recognition and reward non-existent or ineffective?
- Are you an HR or Training Manager looking for the “Holy Grail” of employee training programs?
Our Solutions
The Touch System is the only web-based hospitality communication center that operates in real time and guarantees higher guest satisfaction scores. The Touch System functions as the yard stick that measures service touches every minute, in all departments, all from your desktop. It eliminates the need for, by becoming, your ever-present mystery shopper. |
The Formula 10 program is the hospitality training program that certifies managers with a license to drive your team’s communication, accountability and recognition. Managers will learn to develop associates that perform, hold progressive pre-shift meetings and coach associates with recognition techniques that lead to advancement. It will knock your socks off! |
 The PACE program is the employee customer service training program that eliminates the hospitality woes guests may experience. Learning the “Language of Hospitality,” combined with superior problem resolution, your team will realize their self worth and importance to the success of your property. |
Guest Satisfaction Survey & Reporting Products Online guest satisfaction surveys offer you the most valuable information – the voice of your customer. Immediate scoring and reporting allow you to measure and ensure accuracy, efficiency, and consistency in every aspect of the guest experience. |
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[ Read The Press Release... ]
“All I can say is, it’s too bad such a tool was not around when I was still in the operation side of hotels!”
Thomas P. Wicky, President, Wicky & Associates, Inc.
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“…what a unique and innovative process they have created.”
Steve Cohn, Wyndham Hotel Owner & Managing Director.
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“All hoteliers will benefit by implementation of the concepts set forth in the Touch System.”
Robert A. Gosnell, President & CEO, The Pointe International.
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“We are thrilled to be a partner with Stark Service Solutions in the development of management and coaching skills in companies...”
Brandon Steiner, CEO & Founder, Steiner Sports.
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Stark Service Solutions LLC.
PO Box 366
Scottsdale, AZ. 85252
Info@StarkServiceSolutions.com
Request for Program Demonstration or Information Packet.
Toll Free: 866.281.5062
Local: 480.614.1009