In today's economic climate, the need to retain your loyal guests could not be more critical! Regardless of a property's Star Ranking, 3, 4, or 5 Star, guest issues are inevitable. What if you had an internal communication tool that made it possible for every one of your associates to be aware of any guest glitch while they were still in-house? What if your team had the most innovative guest satisfaction management tool available in the industry today? You could insure that your property does not lose loyal customer revenue, suffer negative feedback or reduced market share and ADR. Stark increases your guest satisfaction scores and has done so in every hotel where implemented as we have the systems to keep it alive with lasting results.
The Touch System™: Every General Manager's Dream!
Know what is going on at your property every minute of every day in every department. This includes any guest issues and to recognizing star performers for above and beyond guest service. The Touch System™ is the one system you can't afford not to have!
Imagine knowing within minutes if one of your guests has had an issue and you and your team could fix it before they check out and take their business elsewhere. The system allows you to WOW your guests while they are still at your property instead of waiting for a survey weeks later to let you know they were not happy. Statistics tell us the percentage of guests reporting problems is often low and if they do report them, the resolution is usually low as well. If the issue was not resolved in-house to their satisfaction or if they didn't even bother to report it, they simply stay somewhere else next time and you have lost their business. This amounts to thousands if not hundreds of thousands in lost revenue and market share.The Touch System™ is the one system you can't afford not to have. Contact us for our affordable rates and keep your loyal guests and retain your new guests with the Touch System™.
Most hoteliers spend considerable time and money trying to find the right program to motivate employees to build a hospitality oriented culture that will produce superior guest satisfaction and associate satisfaction ratings. Formula 10™ is your answer to increase guest and associate satisfaction scores. Our program complements all hotel brand training programs. We create a unified culture where all team members work together as one to be number one.
Create your culture for success with our exclusive and innovative Formula 10™ program. Formula 10™ facilitates an environment where everyone desires and feels compelled to personify professional hospitality at all times. It becomes instinctive and creates a rewarding sense of pride. In today's economic environment, you cannot afford to lose even one loyal customer. Our programs are uniquely designed to protect your loyal customer base while cultivating it and watching it grow.
The Food and Beverage Wizards - The Program Designed for F&B Directors by F&B Directors.
Expedite realizing your food and beverage cost goals and objectives and maximizing your food and beverage profit and bonus. This is the program that innovative and profit driven F&B Directors love! All F&B directors have a plan to increase profit. Now you can realize it more quickly. Work with our team of seasoned professionals who specialize in attaining superior standards and goals at an accelerated pace. This program has no upfront costs other than travel. Our fees are strictly based on a percentage of the dollars we assist you in saving.
It's not about raising prices and it doesn't matter if you have a corporate purchasing program. Our guarantee is backed by our repeated success in generating optimal profitability for more than 25 years in 4 and 5 star hotels, resorts and high end private clubs
Learn more...
Measure guest & associate satisfaction with our line of Opinion Surveys & Reporting products that leverage innovative research techniques to help sustain, grow, and revitalize hotel brands.
Motivate & inspire with motivational speaker and business guru, Brandon Steiner. Brandon is more than a motivational speaker, his wealth of business experience and background in hospitality brings a truly unique perspective that will have immeasurable benefits on your business and team members.
Recruiting services that provide high caliber candidates for demanding and prestigious positions in the hospitality industry. The quality of candidates and the integrity of our recruiting staff make our partner Matheson Recruiting one the most trusted hospitality recruiting companies in the country.
Stark Service Solutions provides unique solutions that work. We look forward to partnering with you in your pursuit of excellence. We invite you to continue discovering our exclusive programs and services that have been designed for your success. We welcome you to contact us today for personal assistance.
CUSTOMER SATISFACTION = LOYAL CUSTOMER BASE = MARKET SHARE.
THEREFORE, YOUR CUSTOMER SATISFACTION IS YOUR MARKET SHARE.
What tools do you have to protect and maximize your market share? Any growth potential in your market segment means that your customer satisfaction ratings also have growth potential. Stark Service Solutions, L.L.C. is the answer to successfully turning your customer satisfaction into market share. Choose your destiny, we’ll provide the map and the vehicle to get you there.
What is your company’s situation? How are your customer satisfaction ratings affecting your Market Share? Are your customer satisfaction ratings driving your revenue with a strong Loyal Customer base or are your Non-Loyal and At-Risk customers costing you millions? Would you like to experience results like these actual client results within six months of implementing Stark Service Solutions programs and systems?
"Loyal Guest” increased by 23.4% "At-Risk Guest” decreased by 39% "Non-Loyal Guests” decreased by 76.3%
Making this client’s minimum increased loyal customer revenue of $1,400,000.00 annually!
Do you have... Average customer satisfaction ratings? Below average customer satisfaction ratings? Inconsistent customer satisfaction ratings? Then explore Stark Service Solutions for the right products for you!
August - 2008 Features
August Hospitality Teaser™: Hospitality Alive with Guest Room Etiquette… It’s as Easy as 1, 2, 3!
In this month’s article:
What it really means to anticipate guest needs.
Great Tips for Managers!
Interactive Exercise for associates and their managers: Get to know your guest’s cards – This terrific activity and template is ready to print and ready to use! Get your team involved today!
You have the advantage over your competition!
This month's challenge is two-fold:
Help your associates to be prepared to give your guests personalize care and individualized attention in every interaction they have. These five easy questions will do the trick. Imagine the impact you can have on your guest’s experience by participating in this activity!
How would your team members answer? Get your team’s wheels turning and get to know your associates thinking by interviewing team members from each department on the subject of Anticipating Guest Needs. Ask them three essential questions.
Don’t let your team miss out! Purchase your Hospitality Teaser subscription today and watch your team soar to perfect 10- guest satisfaction and loyalty ratings today!
August Features:
The Core Hospitality Banner: Anticipating Guest Needs!
Your team will develop their professional hospitality skills and drive guest satisfaction ratings with this 24” X 36” full color vinyl banner. Our Core Hospitality banners provide a unique visual aide featuring 7 sub-points for daily coaching and development. Additional thought bubbles provide a spring board for targeted coaching and performance development. Purchase your banner individually or as a complete variety 10 - pack.
Remember… Out of sight, out of mind! Keep this important focus in front of your team members at all times!
Our fun pens and stress relievers are more than useful; they keep the message at hand with the inscriptions:
Be a Star! Anticipate What Your Guest Will Need & Want Next!
&
Light Up Someone's Day: Give them what they want before they ask!
The Go Wow Tool Kit! A great tool every Human Resources and Training Departments will appreciate!
“I love the GO WOW! Handbooks. Probably the most significant “ah hah” in the workbook is the fact that all guest complaints can be traced back to a breakdown in PACE (Perception, Accuracy, Consistency, and Efficiency). Because I am responsible for responding to our site’s Guest Comment Cards, I was able to take all of our critical input and attribute it to one of these four factors. It helps our employees to see the absolute importance to working to improve our performance in these areas. Thanks Stark Solutions for your excellent products and one-on-one service!!” Sheila Hanley, Training Manager Dry Creek Rancheria, Band of Pomo Indians.
Join the Club!Customers Love U Back
The Core Hospitality Principle of the Month Club! Join the club and Customer Love U Back! Automatically receive a complete kit each month designed to advance your guest and associate satisfaction scores for an entire year! Make 2008 your year to be #1!
Stark Service Solutions specializes in creating a culture where everyone wants to and can reach their full potential. Please contact us for additional information on what this can mean for you and your team.
