Welcome to Stark Service Solutions, the premier customer service provider for the hospitality industry! Our programs are designed to assist you and your team.
RAISE GUEST SATISFACTION SCORES
KEEP YOUR GUESTS COMING BACK
INCREASE OCCUPANCY
RETAIN YOUR ASSOCIATES
SAVE YOU TIME AND MONEY
ALL AT THE TOUCH OF A BUTTON
Our solutions are designed by a team of hospitality professionals with over 90 years of management operational experience from limited service and small boutique hotels to four and five star hotels, resorts and clubs. Our solutions assist you in establishing and sustaining superior customer loyalty, employee satisfaction and overall profitability!
We are the only MD preferred recipient for hospitality training in the industry.
Are these common challenges affecting your team?
- Turnover and the cost of training and the common breakdowns in service?
- Is your team frustrated with the issues caused by communication breakdowns?
- Would you like to know about guest issues and have the opportunity to fix them while your guest is still in house?
- Would you like to stop reacting to after-the-fact guest surveys and comment cards?
- Are employee recognition and rewards effective?
- Are you looking for the “Holy Grail” of customer service training?
Online demonstrations are available for the Touch System™ and Room Inspection programs.
Our Solutions
The Touch System is the only web-based hospitality communication center that operates in real time and guarantees higher guest satisfaction scores. The Touch System functions as the yard stick that measures service touches every minute, in all departments, all from your desktop. It eliminates the need for, by becoming, your ever-present mystery shopper. |
The Formula 10 program is the hospitality training program that certifies managers with a license to drive your team’s communication, accountability and recognition. Managers will learn to develop associates that perform, hold progressive pre-shift meetings and coach associates with recognition techniques that lead to advancement. It will knock your socks off! |
 The PACE program is the employee customer service training program that eliminates the hospitality woes guests may experience. Learning the “Language of Hospitality,” combined with superior problem resolution, your team will realize their self worth and importance to the success of your property. |
Guest Satisfaction Survey & Reporting Products Online guest satisfaction surveys offer you the most valuable information – the voice of your customer. Immediate scoring and reporting allow you to measure and ensure accuracy, efficiency, and consistency in every aspect of the guest experience. |
Room Inspection - Housekeeping Solution!
Track room inspections, Deep cleaning schedules, Room conditions and MORE!Access information anywhere with your desktop or mobile device!
“All I can say is, it’s too bad such a tool was not around when I was still in the operation side of hotels!”
Thomas P. Wicky, President, Wicky & Associates, Inc.
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“…what a unique and innovative process they have created.”
Steve Cohn, Wyndham Hotel Owner & Managing Director.
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“All hoteliers will benefit by implementation of the concepts set forth in the Touch System.”
Robert A. Gosnell, President & CEO, The Pointe International.
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“We are thrilled to be a partner with Stark Service Solutions in the development of management and coaching skills in companies...”
Brandon Steiner, CEO & Founder, Steiner Sports.
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Stark Service Solutions LLC.
PO Box 366
Scottsdale, AZ. 85252
Info@StarkServiceSolutions.com
Request for Program Demonstration or Information Packet.
Toll Free: 866.281.5062
Local: 480.614.1009
Follow us on Twitter!http://twitter.com/StarkSolutions