We offer a custom line of products designed to evaluate and improve guest and associate satisfaction. These products leverage innovative research techniques to help sustain, grow and revitalize hotel brands. Our line of Guest Satisfaction and Associate Satisfaction surveys and reports have a demonstrated record of success with industry leaders. In addition, you can enjoy the advantages of a seamless interface between the Touch System™ and these new offerings.

Superior customer-satisfaction scores are a reflection of superior associate awareness, training and focus. Our products give you the information you need to maximize your customer experience, resulting in increased loyalty and to reduce associate turnover, delivering a more productive work environment.

Guest Satisfaction Survey & Reporting Products Online guest satisfaction surveys offer you the most valuable information – the voice of your customer. Immediate scoring and reporting allow you to measure and ensure accuracy, efficiency, and consistency in every aspect of the guest experience. Leveraging this invaluable information has been proven to augment the customer experience, ultimately optimizing loyalty and market share.

Our on-line guest surveys are engaging for your guests with online reporting tools that give you access to your results in real-time.

Associate Satisfaction Survey & Reporting Products Associate survey products are tailored to provide you with essential feedback about employee engagement. Insuring your associates experience quality communication, accountability and appropriate recognition is a prerequisite for superior guest experiences. These measurement tools create an opportunity for employees’ voices to be heard while holding managers accountable for their care and development of your associates. Armed with this information, you will be able to more effectively reduce turnover, and to pursue a prestigious ranking as a premier place to work

Contact us today to learn more or to obtain the program that’s right for you.

Guest Satisfaction The Touch System is the only web-based hospitality communication center that operates in real time and guarantees higher guest satisfaction scores. The Touch System functions as the yard stick that measures service touches every minute, in all departments, all from your desktop. It eliminates the need for, by becoming, your ever-present mystery shopper. Read more...	Managment Training The Formula 10 program is the hospitality training program that certifies managers with a license to drive your team’s communication, accountability and recognition. Managers will learn to develop associates that perform, hold progressive pre-shift meetings and coach associates with recognition techniques that lead to advancement. It will knock your socks off! Read more...	Customer Service Training The PACE program is the employee customer service training program that eliminates the hospitality woes guests may experience. Learning the “Language of Hospitality,” combined with superior problem resolution, your team will realize their self worth and importance to the success of your property. Read more...
Opinion Surveys Guest Satisfaction Survey & Reporting Products Online guest satisfaction surveys offer you the most valuable information – the voice of your customer. Immediate scoring and reporting allow you to measure and ensure accuracy, efficiency, and consistency in every aspect of the guest experience. Read more...