Pick Up The PACE™ !

An extraordinary customer service training program for HR & Training Departments!

You coach your team to perform with:

PROFESSIONALISM, ACCURACY, CONSISTENCY & EFFICIENCY!

Pick Up The PACE™ and you’ll enjoy the benefits of superior guest satisfaction ratings! The perfect stand-alone customer service program and the ultimate supplement to brand training.

Make every guest interaction picture perfect!

Perception!

You coach your team to speak the Language of Hospitality™ and have superior problem resolution skills.

Accuracy!

Benefit from low “Experienced A Problem” Ratings.

Consistency!

Every Team Member. Every Shift. Every Day. Every Guest Experience!

Efficiency!

Never keep them waiting & keep them coming back!

As a Director of Training for 12 years, I’ve seen almost every training program out there. Unfortunately, most are big on promises, difficult to implement, not sustainable, disappointing on delivery and are not cost effective. Cheer up! You’ve found the “Holy Grail”! of training programs.” J. Maneke.

“I always recommend this program. It’s outstanding!”
T. Lynch,
Oasis Hotel & Casino

Pick Up The PACE™ delivers on all counts!

1. Inclusive of All Employees.

2. Easy to Implement.

3. Ties All Service Elements Together.

4. Cost Effective.

www.starkservicesolutions.com / info@starkservicesolutions.com
1.866.281.5062

Schedule a Demonstration or get information today!

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Our Solutions

Guest Satisfaction The Touch System is the only web-based hospitality communication center that operates in real time and guarantees higher guest satisfaction scores. The Touch System functions as the yard stick that measures service touches every minute, in all departments, all from your desktop. It eliminates the need for, by becoming, your ever-present mystery shopper. Click Here	Management Training The Formula 10 program is the hospitality training program that certifies managers with a license to drive your team’s communication, accountability and recognition. Managers will learn to develop associates that perform, hold progressive pre-shift meetings and coach associates with recognition techniques that lead to advancement. It will knock your socks off! Click Here	Customer Service Training The PACE program is the employee customer service training program that eliminates the hospitality woes guests may experience. Learning the “Language of Hospitality,” combined with superior problem resolution, your team will realize their self worth and importance to the success of your property. Click Here
Opinion Surveys Guest Satisfaction Survey & Reporting Products Online guest satisfaction surveys offer you the most valuable information – the voice of your customer. Immediate scoring and reporting allow you to measure and ensure accuracy, efficiency, and consistency in every aspect of the guest experience. Click Here