From one Director of Training to another, have you been looking for the “Holy Grail” of employee training programs? You just found it!

Having spent 12 years as a Director of Training for Xanterra Parks & Resorts at the Grand Canyon, I’ve seen just about every customer service training program out there. However, none of them could be considered the “Holy Grail.” I’m sure you would agree that if there was such a program, it would meet this criteria:

• Inclusive of all employees
• Easy to implement
• Ties all service elements together
• Cost effective

Unfortunately, most training programs are big on promises, difficult to implement, not sustainable, disappointing on delivery and are not cost effective. Cheer up, you’ve finally found the “Holy Grail” of training programs! Pick up the PACE™ delivers on all counts! Check it out and give me a call. I’d love to tell you about PACE™ personally. - Jim Manake

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PACE™: Professionalism Accuracy Consistency Efficiency

Teach your associates how to Pick up the PACE™ for your guests! Pick up the PACE™ teaches the Language of Hospitality™ and superior problem resolution skills. This two and a half hour program offers unique, interactive and educational fun! With it, you will help your team members realize their self worth and the important role they play in the success of their property. This program is the only answer to typical hospitality industry woes. We know most associates are seldom excited about training programs but they quickly realize that this is not a typical training program! Their excitement grows as they become part of bringing Hospitality ALIVE! Pick up the PACE™ is a sensational employee customer service training program that you will want to also include as a necessary part of your new hire orientation program!


Pick up the PACE™ training kits are available in quantities of 100-1000+ and include:
Easy to follow facilitator guide, Power Point Presentation, Top quality associate handbooks & Workshop accessories

Our Affordable Excellence Promise make the average cost per person just $10.00!
** Multi-Property and preferred customer discounts may apply. Please contact us for details.

"Not only does this program inspire team members, it is founded on a rock solid foundation of high hospitality standards, accountability and recognition. Team members not only learn what to say and what not to say but now understand why. It is the team member's interactions with guests that result in higher guest satisfaction ratings. We sink or swim when it comes to guest satisfaction ratings and loyalty by means of our associates. We now have the tools, capabilities, system and motivation to achieve perfect 10 ratings from every guest, thereby wowing them and securing a solid loyal customer base for our team and property.”
Cynthia Heu, Human Resources Director, Wyndham Phoenix

We invite you to contact us today for more information.

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