Stark Service Solutions offers the opportunity to create the culture of professional hospitality at your property. With our unique and innovative programs all of your employees will want to and can reach their full potential. With a variety of programs and services we have the solutions to the hospitality industry’s needs. Whether you are looking for tools that:
Maximize profitability and loyal customer revenue.
Develop your management team’s coaching skills.
Measure guest and associate satisfaction ratings.
Develop and improve guest and associate satisfaction.
We offer the most effective and cutting edge products and services. Learn more about how our products and services can maximize your revenue and market share:
Develop management team’s capabilities in communication, accountability, and recognition.
Develop the associate’s ability to deliver accurate, efficient, and consistent guest experiences with the utmost professionalism.
Maximize Food & Beverage profit while maintaining or improving guest satisfaction.
The Food and Beverage Wizards program is the answer for Food & Beverage cost savings and revenue enhancement. The Food & Beverage Wizards is a team of seasoned professionals, each having over 25 years of experience in the hospitality industry. Their expertise and techniques, which have the proven ability to maximize profit, is available in this unique program. We are so confident in the services provided, that our fees are based solely on a percentage of the additional profits you realize after program implementation.
In partnership with BrandOutlook, a leading market research and brand strategy firm, Stark Service Solutions offers a custom line of products designed to evaluate and improve guest and associate satisfaction. These products leverage innovative research techniques to help sustain, grow, and revitalize hotel brands. Our line of Guest Satisfaction and Associate Satisfaction surveys and reports have a demonstrated record of success with industry leaders. In addition, you can enjoy the advantages of a seamless interface between the Touch System™ and these new offerings.
Formula 10™ creates a culture where everyone desires and is capable in personifying professional hospitality continuously. Remarkable results are generated from this unique approach to guest and associate satisfaction and loyalty management. Formula 10™ does not complete with existing property or brand training initiatives, it compliments them.
Formula 10™ is a complete package that provides a foundation, structure and tools to build team unity, communication, and continuous skill development for your team! This program teaches managers and supervisors effective Coaching skills that enable them to do more than run their department. With the Formula 10 program your management team possesses the tools and skills required to develop associate’s skill levels, drawing the very best out each team member. The result of which is superior guest satisfaction, associate satisfaction, and profitability.
The Touch System™ goes hand in hand with the Formula 10™ program. It’s how your success is guaranteed.
The Touch System™ is the only technological system that offers one hotel-wide-centralized-communication-hub while simultaneously giving you control over your guest satisfaction ratings and how and when your guests are Touched. Now, you can ensure no one guest is Touched too much, while another is not Touched at all.
Formula 10™ & the TOUCH System™ are what you are looking for in guest satisfaction management. They go hand-in-hand with extreme hospitality and procuring a superior market share.
Decrease inaccuracies.
Decrease inefficiencies.
Decrease inconsistencies.
Increase your market share.
Having the Touch System is having internal consistency that manifests superior customer loyalty.
Stark Service Solutions & Steiner Sports have partnered to bring the superior business mindset of Brandon Steiner to the hospitality industry.
Formula 10™ participants receive a personal copy of The Business Playbook by Brandon Steiner, CEO of Steiner Sports and its accompanying workbook by Naomi Stark, President of Stark Service Solutions. These play an intricate role in our Coaching Skills Development program, a Formula 10™ component. Additionally, Brandon Steiner is Stark’s only recommended motivational speaker. Brandon’s down-to-earth manner, combined with his wealth of experience, makes him an ideal 'coach' for the hospitality industry. Schedule Brandon as a motivational speaker for your team today and reap the benefits of his unique ability to reach each individual, inspiring and propelling your team to new possibilities.
Through an alliance with Matheson Recruiting Stark Client’s have access to the best recruiting services available today. Matheson Recruiting is recognized for proven results in developing high caliber candidates for demanding and prestigious positions at top ranked properties throughout the U.S. The quality of candidates and the integrity of our recruiting staff makes MR one the most trusted hospitality recruiting companies in the country.
