The Touch System is the only web-based hospitality communication center that operates in real time and guarantees higher guest satisfaction scores. The Touch System functions as the yard stick that measures service touches every minute, in all departments, all from your desktop. It eliminates the need for, by becoming, your ever-present mystery shopper. Click Here
Management Training
The Formula 10 program is the hospitality training program that certifies managers with a license to drive your team’s communication, accountability and recognition. Managers will learn to develop associates that perform, hold progressive pre-shift meetings and coach associates with recognition techniques that lead to advancement. It will knock your socks off! Click Here
Customer Service Training
The PACE program is the employee customer service training program that eliminates the hospitality woes guests may experience. Learning the “Language of Hospitality,” combined with superior problem resolution, your team will realize their self worth and importance to the success of your property. Click Here
Opinion Surveys
Guest Satisfaction Survey & Reporting Products Online guest satisfaction surveys offer you the most valuable information – the voice of your customer. Immediate scoring and reporting allow you to measure and ensure accuracy, efficiency, and consistency in every aspect of the guest experience. Click Here
Featured Partner
WageWatch Inc, the leading industry Web-based compensation survey company, provides valuable compensation and benefits survey data across multiple industries and geographic markets to human resource professionals, hiring managers, and other executives. Read More, or visit www.wagewatch.com.
“All I can say is, it’s too bad such a tool was not around when I was still in the operation side of hotels!”
Thomas P. Wicky, President, Wicky & Associates, Inc.
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“…what a unique and innovative process they have created.”
Steve Cohn, Wyndham Hotel Owner & Managing Director.
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“All hoteliers will benefit by implementation of the concepts set forth in the Touch System.”
Robert A. Gosnell, President & CEO, The Pointe International.
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“We are thrilled to be a partner with Stark Service Solutions in the development of management and coaching skills in companies...”
Brandon Steiner, CEO & Founder, Steiner Sports.
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