The Touch System is the only web-based hospitality communication center that operates in real time and guarantees higher guest satisfaction scores. The Touch System functions as the yard stick that measures service touches every minute, in all departments, all from your desktop. It eliminates the need for, by becoming, your ever-present mystery shopper.

WHAT FEATURES & BENEFITS ARE THERE FOR SENIOR MANAGEMENT?

• Home page score board shows, in real-time, department standing for the current day and month to date. This includes: Critique activity and performance; Guest Touch activity and guest opportunities; Pre-shift Meetings & more.
• Red flag notification on departments performing below determined thresholds.
• Quotas and required activities are easily enforced and made consistent resulting in expeditious realization of goals.
• Control of user permissions. This allows you to decide who has access to Touch System™ functions and Reports.
• Choose the right modules for a perfect fit for any size property from limited service to large hotels, casinos and resorts.

WHAT FEATURES & BENEFITS ARE THERE FOR OPERATIONAL DEPARTMENTS?

• System Interface for minimal data entry.
• Easy point and click navigation.
• Automated Pre-Shift Meeting information sheets.
• Guest Touch Quotas automatic calculation.
• Automatic weekly focus on a Core Hospitality Principle with a daily application point.
• Housekeeping Room Inspection Module.
• Preventative Maintenance program tools.
• Improved intra-departmental communication.

WHAT HUMAN RESOURCE FEATURES & BENEFITS ARE THERE?

The Touch System™ streamlines and automates many HR initiatives. This increases efficiency and makes duties easier. Some of these include:

• Automatic birthdays and service anniversary announcements and report options.
• A Photo Gallery for featuring your Employee of the Month, New Hires, Holiday parties and more.
• A Resource Center for making documents and forms available in one place.
• On-demand associate opinion surveys with coaching tools.
• Coaching and training assistance on topics including:
Effective critiquing techniques.
Pre-shift Meeting training – coaching & verbal communication skills.
Focus Board & visual communication coaching skills.
Advanced problem resolution skills.

WHAT IS INVOLVED IN SYSTEM SET-UP AND IMPLEMENTATION?

System set-up and implementation includes property specific information such as:

• Departments, employees, service standards, client logo and system interface.
• Web training is easy with a system as user friendly as the Touch System™.

ADDITIONAL SYSTEM INTERFACE OPTIONS

• Interface with guest satisfaction scores for one-stop communication.


• Human resource management systems for automated new hires, promotions and transfer updates.

Guest Satisfaction The Touch System is the only web-based hospitality communication center that operates in real time and guarantees higher guest satisfaction scores. The Touch System functions as the yard stick that measures service touches every minute, in all departments, all from your desktop. It eliminates the need for, by becoming, your ever-present mystery shopper. Read more...	Managment Training The Formula 10 program is the hospitality training program that certifies managers with a license to drive your team’s communication, accountability and recognition. Managers will learn to develop associates that perform, hold progressive pre-shift meetings and coach associates with recognition techniques that lead to advancement. It will knock your socks off! Read more...	Customer Service Training The PACE program is the employee customer service training program that eliminates the hospitality woes guests may experience. Learning the “Language of Hospitality,” combined with superior problem resolution, your team will realize their self worth and importance to the success of your property. Read more...
Opinion Surveys Guest Satisfaction Survey & Reporting Products Online guest satisfaction surveys offer you the most valuable information – the voice of your customer. Immediate scoring and reporting allow you to measure and ensure accuracy, efficiency, and consistency in every aspect of the guest experience. Read more...