The Touch is Every General Manager's Dream.
Know what is going on at your property every minute of every day.
Imagine knowing within minutes if one of your guests has had an issue and you and your team could fix it before they check out and take their business elsewhere.
Every guest opportunity from waiting too long for their room, steak not cooked properly, in room dining being late or just things in their mind not being quite right. The need to insure that the guest's perception is positive is accomplished with the Touch System™.
This system allows you to WOW your guests while they are still at your property instead of waiting for a survey weeks later to let you know they were not happy. Statistics tell us the percentage of guests reporting problems is low, and if they do report them, the resolution is usually low as well. If the issue was not resolved to their satisfaction or if they didn't even bother to report it they simply stay somewhere else next time and you have lost their business.
Also with the Touch System™ you instantly know:
Daily pre-shift meetings are covering all hotel activities arrival/departures, VIPS, expected covers, show rooms, etc. monitored and displayed for all management and associates to observe.
Daily associate job function critiques for all associates and managers displayed for the associate and manager to review if and where improvement needs to be made.
Star recognition for associates recognized by other department managers or associates who go above and beyond for a guest, available throughout the property for other associates and management to be aware of instantly.
Daily and monthly departmental scores reflecting which departments are meeting or exceeding your goals and which ones need your input and assistance.
Housekeeping inspection reports which monitor every housekeeper being rated and by whom so inspections are uniform and consistent by all inspectors.
A calendar with hire dates, birthdays or special hotel celebrations for total property recognition.
Photo galleries to recognize Star performers and welcome your new hires to the property.
Our system interfaces with all property management systems in a simple and easy user friendly way, which monitors, Consistency, Accuracy and Recognition, by every department manager and associate.
The Touch System™, contact Stark Service Solutions www.starkservicesolutions for this revolutionary system with proven results.
We invite you to contact us for System details and additional
information by email or toll-free at 1.866.281.5062.
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