NEVER LOSE ANOTHER GUEST.
THE HOSPITALITY SYSTEM - LIKE NO OTHER

Do you Touch your guests?

When do you Touch your guests?
Where do you Touch your guests?
How do you Touch your guests?
Why Touch your guests?


Introducing a fresh and innovative approach to hospitality management.
It’s no longer difficult to measure the ‘soft side’ of managing.
What was once intangible is now easily measured!

 

Imagine knowing within minutes if one of your guests has had an issue and you and your team could fix it before they checked out. The Touch System™ allows you to WOW your guests while they are still at your property instead of waiting for a survey weeks later to let you know they were not happy. Statistics tell us the percentage of guests reporting problems is often low and if they do report them, the resolution is usually low as well. If the issue was not resolved in-house to their satisfaction or if they didn't even bother to report it, they will likely stay somewhere else next time and you have lost their business. This amounts to thousands if not hundreds of thousands in lost revenue and market share.

 

TOUCH™ CRITIQUES PREVENT ISSUES!

TOUCH™ CRITIQUES

  • Are based on your service & brand standards.

  • More Critiques = More Benefits. The Touch’s™ unique tracking & reporting functions show the exact improvements needed according to person, department and position.

  • Allows operational managers to follow through on training their people have received.

  • Measures the success of training initiatives.

  • Invaluable for annual employee reviews.






FLEXIBILITY TO FIT YOUR NEEDS
  • Brand Service Standards

  • Property Standards

  • Room Inspections

  • Preventive Maintenance

  • Health Inspections

  • Job Performance

  • Quality Inspections

PROGRESSIVE DEVELOPMENT REPORTS

  • Managers benefit from the System’s Profile Reports showing them exactly where improvement is needed!

  • Know your team’s precise progress and exact development needs according to the department, the position and individuals!

  • Take the guess work out and stop the negative cycle of reacting to after-the-fact customer surveys to identify where progress is needed!




Now, for the first time, you can provide true accountability for daily adherence to your service & brand standards! Make everyone accountable all the time… to themselves, their fellow team members and their superiors!

Availing your standards and requirements in a format that facilitates internal accountability means that your Customer Surveys & Inspections are the “stamp of approval”. Not the tool to identify issues.

Your operational managers, supervisors and front line employees are set up for success!
     
     


THE ULTIMATE TOUCH™!

Imagine knowing within minutes if one of your guests has an issue and you can fix it before they check out!
The Touch System™ is the answer to managing in-house guest experiences.


YOU DETERMINE HOW & WHEN YOUR GUESTS WILL BE TOUCHED™


1. CHOOSE YOUR GUEST TOUCH™ TYPES:
Welcome Calls, In-Room Dining satisfaction calls,
Chef Table Touches, etc…


Minimal Data Entry
1. Enter only the Guest’s room number and automatically their guest name, arrival & departure dates & VIP information appears via system interface.
2. Select the Touch™ Type from the dropdown menu.
3. Add any comments & click submit!

Yes! It’s just that easy!
A real-time picture of the guest contact by your departments!
Less time on paperwork, more time for guest & associate care!

2. YOU DETERMINE YOUR TOUCH™ QUOTAS:
80% of Arrivals, 25% of Restaurant Covers, etc…
3. THE TOUCH SYSTEM™ AUTOMATICALLY
calculates for your team their daily quotas based on your determined thresholds!



AHHA!
No more paper logs and mailbox nightmares!
Easy technology = Better management
     
Now imagine that your entire property is immediately alerted when an issue is discovered…






LOVE THE TOUCH™!
IF WHEN TOUCHING™ A GUEST, A PROBLEM IS IDENTIFIED, INITIATE A TOUCH™ ALERT!
In just one step Touches™ are logged, traced and immediately alerts all team members when a guest issue is discovered!
ONE TOUCH™

ISSUES BECOME OPPORTUNITIES
  • Associates are prompted to select approved recovery options. Thus, insuring that the associate goes beyond simply correcting what went wrong. (Costs are preset by you for effective tracking and reporting.)


  • The instant messaging feature gives your front line associates the benefit of communicating with one another and updating the progress of the guest’s experience as it occurs! This unique feature keeps all in-house guests front and center until they check out!


  • Your team is now prepared to interact with each guest with personalized and individualized care!
FIX EVERY ISSUE BEFORE CHECKOUT & NEVER LOSE ANOTHER GUEST!






ONLY WITH TOUCH™!

TOUCH™ = THE COMPETITIVE EDGE IN CUSTOMER SATISFACTION!

Touch System
  • What contact do your departments have with guests?

  • Are they identifying any issues? Are they resolving the issues?

  • What is the source of the issue?

  • Which guests have been Touched™ and by whom?

  • Is every guest that is checking out today 100% satisfied?

YOU NOW KNOW!
ADVANTAGES YOU’LL ONLY FIND WITH THE TOUCH™
While other systems offer issue occurrence tracking and typical reporting (such as by room number) the Touch System™ goes above and beyond. Its unique reporting offers perspectives and benefits that no other system delivers.

You need to see it for yourself! Please ask to see a live demo!





CELEBRATE TOUCHING™!

HOSPITALITY SUPERHEROES! When an issue does occur, you want your people focused on responding in a positive manner. Celebrating associates who take ownership of guest issues starts a wildfire of positive responses resulting in superior problem resolution ratings each month! Touch™ instant and global recognition hits a grand slam! Put problem resolution in a positive spotlight and maximize your ability to retain every customer that honors you with their business!
  • Your top superstars for a month, quarter & year!

  • Know who is giving recognition – now it’s easy to hold managers accountable for participating in HR & Corporate initiatives.

  • Instant and global recognition makes sure everyone participates in creating a positive work environment!

  • Simple data entry and your superstars are instantly & globally announced!

  • Records are kept, tracked, tallied, and available with just one Touch™!

  • Perfect for Employee of the Month & Manager of the Quarter nominations!


It’s no longer difficult to measure the ‘soft side’ of managing.
What was once intangible is now easily measured!

ADVANCED RECOGNITION WITH TOUCH™ TECHNOLOGY – LESS HASSLE, BETTER QUALITY!






TOUCH™ ME!
BRING IT ALL TOGETHER!
Quality communication with the Touch Pre-shift Meeting Tool!

What good is accountability and recognition without good communication? With just one Touch™, you get an up to the minute ……Automatically prepared Pre-Shift Meeting Info Sheet which includes:

  • Current house news & two-day forecast.

  • Current guest satisfaction scores.

  • VIP guests.

  • In-house guests who have experienced an issue.

  • Sales news & site visits.

  • Employee service anniversaries & birthdays.


“Inspect what you expect!”
  • Managers have what they need to efficiently conduct quality Pre-Shift Meetings.

  • Senior management is able to monitor department Pre-Shift Meeting consistency.





ADVANCED & MODERNIZED HOSPITALITY MANAGEMENT!

The Touch System™ has been designed by hoteliers with expertise from line level associates to General Managers. Designed for fellow hard working, dedicated hospitality professionals, the Touch™ increases the efficiency in which management goals and objectives are realized. The Touch™ is for those dedicated to the pursuit of excellence, namely to achieve: #1 rankings in customer satisfaction and loyalty, associate satisfaction, marketshare and overall profitability. Get the Touch™ and you equip your people with the tools necessary to have the competitve edge in today’s market. Get the Touch™ and get ready to leave a lasting impression on your guests and team members!

TECHNOLOGY THAT’S A PERFECT FIT FOR HOSPITALITY

AUTOMATIC RED FLAG ALERTS for Senior Management on departments that fall below your determined performance thresholds.

WITH THE TOUCH:
  • Know every minute of every day what in-house guests are experiencing! YES! You can insure that every issue or inconvenience is fully resolved to your guest’s satisfaction BEFORE they check out!

  • Hold people accountable for adhering to brand standards every day.

  • Improve communication.

  • Reduce paperwork.

  • Increase time for hands-on & quality management.

  • Be #1 in your market!


HOME PAGE DASHBOARD gives real-time standings on department activity and property wide consistency. Everything you need & want to know in one place! Now you can truly manage your associate and guest experiences!






ANSWERS TO FREQUENTLY ASKED QUESTIONS:

WHAT IS INVOLVED IN SYSTEM SET-UP AND IMPLEMENTATION?

System set-up and implementation is complete within 30 days. This includes property specific information such as:
  • Departments, employees, service standards, client logo and system interface.

  • Web training is easy with a system as user friendly as the Touch System™.



WHAT FEATURES & BENEFITS ARE THERE FOR OPERATIONAL DEPARTMENTS?

  • System Interface for minimal data entry.

  • Easy point and click navigation.

  • Automated Pre-Shift Meeting information sheets.

  • Guest Touch Quotas automatic calculation.

  • Automatic weekly focus on a Core Hospitality Principle with a daily application point.

  • Housekeeping Room Inspection Module.

  • Preventative Maintenance program tools.

  • Improved intra-departmental communication.


WHAT FEATURES & BENEFITS ARE THERE FOR SENIOR MANAGEMENT?

  • Home page score board shows, in real-time, department standing for the current day and month to date. This includes: Critique activity and performance; Guest Touch activity and guest opportunities; Pre-shift Meetings & more.

  • Red flag notification on departments performing below determined thresholds.

  • Quotas and required activities are easily enforced and made consistent resulting in expeditious realization of goals.

  • Control of user permissions. This allows you to decide who has access to Touch System™ functions and Reports.

  • Choose the right modules for a perfect fit for any size property from limited service to large hotels, casinos and resorts.


WHAT HUMAN RESOURCE FEATURES & BENEFITS ARE THERE?
The Touch System™ streamlines and automates many HR initiatives. This increases efficiency and makes duties easier. Some of these include:
  • Automatic birthdays and service anniversary announcements and report options.

  • A Photo Gallery for featuring your Employee of the Month, New Hires, Holiday parties and more.

  • A Resource Center for making documents and forms available in one place.

  • On-demand associate opinion surveys with coaching tools.

  • Coaching and training assistance on topics including:

    1. Effective critiquing techniques.
      Pre-shift Meeting training – coaching & verbal communication skills.
      Focus Board & visual communication coaching skills.
      Advanced problem resolution skills.


ADDITIONAL SYSTEM INTERFACE OPTIONS
  • Interface with guest satisfaction scores for one-stop communication.

  • Human resource management systems for automated new hires, promotions and transfer updates.


TOUCH SYSTEM™ PRICING

Touch System™ pricing is based on property size and number of associates.

Implementation costs start as low as
$595.00 with low affordable monthly licensing and support fees.

Multiple property discounts will apply. Please contact us for more information, a live demo and be number #1 in your competitive set!




Please contact us to see a live demo!
Email: info@starkservicesolutions.com
Phone: 866.281.5062 / 480.614.1009

THE TOUCH SYSTEM, IT’S THE ONE SYSTEM YOU CAN’T AFFORD TO BE WITHOUT!
CONTACT US TODAY & GET THE TOUCH!




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