Imagine knowing within minutes if one of your guests has had an issue and you and your team could fix it before they checked out. The Touch System™ allows you to WOW your guests while they are still at your property instead of waiting for a survey weeks later to let you know they were not happy. Statistics tell us the percentage of guests reporting problems is often low and if they do report them, the resolution is usually low as well. If the issue was not resolved in-house to their satisfaction or if they didn't even bother to report it, they will likely stay somewhere else next time and you have lost their business. This amounts to thousands if not hundreds of thousands in lost revenue and market share.

• Are based on your service & brand standards.


• More Critiques = More Benefits. The Touch’s™ unique tracking & reporting functions show the exact improvements needed according to person, department and position.


• Allows operational managers to follow through on training their people have received.


• Measures the success of training initiatives.


• Invaluable for annual employee reviews.

• Brand Service Standards


• Property Standards


• Room Inspections


• Preventive Maintenance


• Health Inspections


• Job Performance


• Quality Inspections

• Managers benefit from the System’s Profile Reports showing them exactly where improvement is needed!


• Know your team’s precise progress and exact development needs according to the department, the position and individuals!


• Take the guess work out and stop the negative cycle of reacting to after-the-fact customer surveys to identify where progress is needed!

• Associates are prompted to select approved recovery options. Thus, insuring that the associate goes beyond simply correcting what went wrong. (Costs are preset by you for effective tracking and reporting.)



• The instant messaging feature gives your front line associates the benefit of communicating with one another and updating the progress of the guest’s experience as it occurs! This unique feature keeps all in-house guests front and center until they check out!



• Your team is now prepared to interact with each guest with personalized and individualized care!

• What contact do your departments have with guests?


• Are they identifying any issues? Are they resolving the issues?


• What is the source of the issue?


• Which guests have been Touched™ and by whom?


• Is every guest that is checking out today 100% satisfied?

• Your top superstars for a month, quarter & year!


• Know who is giving recognition – now it’s easy to hold managers accountable for participating in HR & Corporate initiatives.


• Instant and global recognition makes sure everyone participates in creating a positive work environment!


• Simple data entry and your superstars are instantly & globally announced!


• Records are kept, tracked, tallied, and available with just one Touch™!


• Perfect for Employee of the Month & Manager of the Quarter nominations!

• Current house news & two-day forecast.


• Current guest satisfaction scores.


• VIP guests.


• In-house guests who have experienced an issue.


• Sales news & site visits.


• Employee service anniversaries & birthdays.

• Managers have what they need to efficiently conduct quality Pre-Shift Meetings.


• Senior management is able to monitor department Pre-Shift Meeting consistency.

• Know every minute of every day what in-house guests are experiencing! YES! You can insure that every issue or inconvenience is fully resolved to your guest’s satisfaction BEFORE they check out!


• Hold people accountable for adhering to brand standards every day.


• Improve communication.


• Reduce paperwork.


• Increase time for hands-on & quality management.


• Be #1 in your market!

• Departments, employees, service standards, client logo and system interface.


• Web training is easy with a system as user friendly as the Touch System™.

• System Interface for minimal data entry.


• Easy point and click navigation.


• Automated Pre-Shift Meeting information sheets.


• Guest Touch Quotas automatic calculation.


• Automatic weekly focus on a Core Hospitality Principle with a daily application point.


• Housekeeping Room Inspection Module.


• Preventative Maintenance program tools.


• Improved intra-departmental communication.

• Home page score board shows, in real-time, department standing for the current day and month to date. This includes: Critique activity and performance; Guest Touch activity and guest opportunities; Pre-shift Meetings & more.


• Red flag notification on departments performing below determined thresholds.


• Quotas and required activities are easily enforced and made consistent resulting in expeditious realization of goals.


• Control of user permissions. This allows you to decide who has access to Touch System™ functions and Reports.


• Choose the right modules for a perfect fit for any size property from limited service to large hotels, casinos and resorts.

• Automatic birthdays and service anniversary announcements and report options.


• A Photo Gallery for featuring your Employee of the Month, New Hires, Holiday parties and more.


• A Resource Center for making documents and forms available in one place.


• On-demand associate opinion surveys with coaching tools.


• Coaching and training assistance on topics including:


Effective critiquing techniques.
Pre-shift Meeting training – coaching & verbal communication skills.
Focus Board & visual communication coaching skills.
Advanced problem resolution skills.

• Interface with guest satisfaction scores for one-stop communication.


• Human resource management systems for automated new hires, promotions and transfer updates.