About Us

For nearly 20 years Stark Service Solutions, LLC, has been delivering unparalleled customer service enrichment products. Stark’s uniquely designed training and software applications are established on a foundation of five-star, five-diamond hospitality service standards and sustained with the platform of current technology in the form of a cloud based app. This privately owned and operated company is built upon a distinctively personalized approach to guest and employee enhancement. Stark Service Solutions values sustainability and the dedicated work our clients put into making their hotels great.

Stark Service Solutions Business Partners

Meet Stark’s Executive Leadership Team

About Us
Naomi Stark Burgess
President & CEO Stark Service Solutions, LLC

A specialist in guest satisfaction, loyalty, and employee development, founded Stark Service Solutions, LLC, in 2001. Prior to this, as an Area Director of Guest Satisfaction Management for Starwood Hotels and Resorts, Naomi was responsible for the guest and associate satisfaction initiatives for all properties in her regions. Every property embracing Stark’s service programs achieves immediate and sharp increases in customer satisfaction and loyalty ratings.

Naomi is a recognized industry event speaker and author, including:

      • HFTP
      • HITEC
      • AH&LA
      • Hotel Yearbook
      • HotelExecutive
      • eHotelier
      • IAPPA

Ms. Stark was among the 20 women featured in HFTP’s HITEC 2014 Special Report – The Women of Hospitality Technology – The Women of Hospitality Technology

Connect with Naomi:

  • LinkedIn: Naomi Stark Burgess & Stark Service Solutions, LLC

Naomi loves gardening and creative cooking!

About Us
Brent Burgess
Vice President of Operations

Brent first began his career in the field of safety & security when he graduated from the Police Academy and became a sworn officer of the law. During his 8 year career, he became a certified instructor in several areas, to include field training officer, defensive tactics, DUI detection & field sobriety testing and Drug recognition expert instructor. Brent also served many years on the departments S.W.A.T team as the entry team leader and conducted numerous successful undercover drug operations.

For over a decade Brent has led the hospitality industry as a director of security and loss prevention for such brands as, Adam’s Mark Hotels & Resorts, Hilton, Nickelodeon Family Suites and Island One Resorts. As a Corporate Director, Brent was responsible for as many as 9 resorts across Florida and the Caribbean. Brent has authored numerous emergency procedures including, fire, hurricane and tornado procedures, which are still in effect today. Brent brings to Stark his innovative vision and proactive common sense approach, saving companies hundreds of thousands of dollars each year through better protection of the product, brand, employee safety and guest satisfaction.

Brent is a beach and NFL fanatic!