Pre Shift Planning
Pre Shift Planning will help you capture your team member's attention.
22
08, 2018
16
08, 2018
Pre-shift Meeting
Pre Shift meetings are the most important part of your day. Set the tone, influence your team, and prepare them to make the most out of the next 8 hours.
14
09, 2017
What Do We Do If Our Brand Changes?
“If your brand changes, you have a new flag,” says Stark Service Solutions President and CEO Naomi Stark. And those in the hospitality industry never know when their hotel chain might be sold and re-branded. When that happens, says Stark, “You have new standards to follow. Your staff might change, your staff might not change. How [...]
7
09, 2017
Guest Opportunities: Own Every Request
In the hospitality industry, truly professional staffers know that they’re always customer-facing. Even if their jobs don’t include dealing directly with guests, the guests will always see them as representing the hotel. Sharing elevators, answering questions and being asked to solve problems are part of the job for every staffer. When a guest asks you to [...]
31
08, 2017
Turning Your Workers Into a Fired-Up Team? There’s an App for That.
Employment engagement is vital. Being singled out for praise in the pre-shift meeting or even being wished a happy birthday can help bind your group into a team. And personal recognition for performance is a tried-and-true method for keeping performance high. The key to performance recognition is effective and accurate performance tracking. Antiquated paper systems don’t [...]
17
08, 2017
FOR ACCURATE DOCUMENTATION, DUMP THE DOCUMENTS
It’s time, trusty old clipboard. So long, index cards. And farewell, #2 pencils with smudgy erasers. With accurate, completely digital hotel inspection documentation now available in a smartphone app, the project no longer works at odds with the process. “If it isn’t documented, it didn’t happen, pure and simple,” says Stark Service Solutions President and CEO, Naomi [...]
3
08, 2017
HEALTHY ATTITUDES = HEALTHY LOYAL CUSTOMER BASE
Click here to download your FREE Poster - A Step Above The Rest! How healthy is your team's attitude towards guest opportunities (aka issues, complaints, problems)? Do they see them as a problem, or as a genuine opportunity? The success of your organization’s ability to build a growing loyal customer base depends on having [...]
20
07, 2017
VIP: Red Carpet Treatment
Click Here to download your FREE poster. Every guest deserves the “star” treatment from before they even to check-in, to after they’ve checked out. Show your bright smile and personality to your guests from phone etiquette to face to face interaction; your guests should feel welcomed and wanted. Can your guests feel it? Can [...]
18
07, 2017
STARK SERVICE SOLUTIONS WOWS AT WAIKIKI RESORT
WAIKIKI HI, July 18, 2017— Software developed by Stark Service Solutions has revolutionized the way the Waikiki Resort Hotel operates. The Touch System™ developed by Stark is software that marries HR, Daily Operations, and Training. This system is the only type of software of its kind. Chalida York, the Executive Housekeeper for the Waikiki Resort Hotel [...]
29
06, 2017
Accessibility is Not an Issue
Accessibility to technology programs can sometimes pose a bit of a challenge to a business. Let’s say you’re in the market for a new piece of software. This software has all the bells and whistles and it promises to solve all your operational problems. So you take a leap and adopt it into your business, but [...]