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So far Naomi Stark Burgess has created 44 blog entries.
22 06, 2017

Do you have an open rapport with both customers and employees?

By |2017-09-27T07:20:58-04:00June 22nd, 2017|Categories: Blog, Employee Recognition, Vlog|0 Comments

Reaching the millennial audience is an issue that some businesses have yet to understand.  If you’re aware of how important it is to engage with them, though, you are on the right track.  It’s never been more important to maintain an open communication with both customers and employees alike.  Breaking through to your millennial audience can [...]

19 06, 2017

Is it Possible That We Are Experiencing the Best of All Worlds?

By |2017-09-27T07:17:52-04:00June 19th, 2017|Categories: Articles|0 Comments

The question that the Grand Hotel, Point Clear, Resort and Spa is exploring an answer to, as are many others, is: "How do we honor authentic hospitality, our rich history, our unique timeless gem of a property, and remain relevant for future generations - starting with Millennials?" The sad, but honest truth is, the guests that [...]

19 06, 2017

App Solution: Bridge HR, Training and Operations

By |2017-09-27T07:19:10-04:00June 19th, 2017|Categories: Articles|0 Comments

Imagine, if you will, a 20-something guest arriving at a mid-scale hotel. She booked her stay online and checked in using the hotel's branded app, and she's looking forward to room service and a hot shower.  The shower won't heat up; disgruntled, she hunts down the right contact numbers and makes some calls on the frankly [...]

9 06, 2017

The Sound of Professional Hospitality – Can Your Guests Hear It?

By |2017-09-27T08:22:45-04:00June 9th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click the image to download your free poster! Professionalism is more than what is seen – what one wears or how one appears. It is perceived loud and clear with the ear. Especially when, we cannot see the person we are speaking with. Such as on a phone call, in an email or online [...]

3 04, 2017

The Revolutionary Touch System™ from Stark Service Solutions Now Integrates TraknProtect Inventory Tracking & Analytics for Hotel & Hospitality Industry

By |2017-09-27T08:21:19-04:00April 3rd, 2017|Categories: Blog, Press Release|0 Comments

Land O Lakes, Florida – April 4, 2017 – The revolutionary Touch System™, developed by the industry experts at Stark Service Solutions, now integrates the powerful TraknProtect inventory tracking and analytics software platform for hotel and hospitality industry users. “We are pleased to partner with the team at TraknProtect to offer this innovative service to our [...]

31 03, 2017

Dear Future Hotel, are you ready for me?

By |2017-05-28T12:28:03-04:00March 31st, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , |0 Comments

Dear Future Hotel, are you ready for my arrival? It will be my first time at your hotel, and your city. Please be ready to share with me all sorts of great tidbits that will make my experience memorable! Sincerely, Your Future Guest Click the image to download your free Staff Knowledge poster! How [...]

22 03, 2017

Think Different! Get into the Mentality of Anticipating Guests’ Needs!

By |2017-09-27T08:20:27-04:00March 22nd, 2017|Categories: Blog|Tags: , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click on the image to download the poster PDF By definition, anticipating guest needs and desires cannot, and will not, happen by accident.  Without effectively anticipating guest needs, it’s impossible to meet guest expectations.  Here are some easy ways to help your staff start anticipating guest needs today! This Month’s Objective:  Consider each [...]

16 03, 2017

Shining Employee Engagement Increases Your Bottom Line

By |2017-09-27T08:17:45-04:00March 16th, 2017|Categories: Blog, Employee Recognition, Shine, Videos, Vlog|0 Comments

“More than ever, companies are focusing on culture as a competitive differentiator. They’re seeing first-hand how cultivating the right culture can engage, nurture, and attract employees and ultimately, increase bottom line business results. And for more companies than ever before, that best-in-class culture is predicated on recognition and appreciation.” - SHRM/Globoforce Survey Executive Summary With Stark, [...]

15 02, 2017

VLog – Show Your Love: Property love = Loving Your Rate

By |2017-09-27T08:17:16-04:00February 15th, 2017|Categories: Blog, Videos|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings.  Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves?  Imagine your staff warmly welcoming your guests only for [...]

1 02, 2017

Show me the love! Welcoming your Guests.

By |2017-05-28T12:28:03-04:00February 1st, 2017|Categories: Blog, Guest Recognition|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click to download the Core Hospitality Principle - Extreme Greetings Poster Over a decade ago, a sports business executive was invited to an exclusive party in Chicago. Upon arrival at the event, he was greeted by name before he got to the reception desk, and greeted by name by numerous other event staff throughout [...]