When we highlight that a team member has done something that matches our philosophy, that matches our mission statement, that matches our brand culture, that impact can go a really long way but only if it spreads if everybody knows about these instances so back in the day when we used to have little milk cards we [...]
When was the last time you rifled through papers to track an order, or opened a folder to confirm payment of an invoice? Our everyday, personal and business transactions can usually be verified online. No more searching through files or asking someone else if they had the paperwork. In the business environment, automated systems remove the [...]
Simple things like you're not a preacher you're a teacher you are not telling people what to do you're helping them come to the right conclusion that you ask the right question will get the right answer.
Accuracy is another tool in creating a great guest experience. Has your team members thought of every detail?
Seeing guests as individuals, not just a number.
It's not IF things go wrong, it's how you recover from it.
Leadership includes effectively recognizing your team members for their contributions.
Pre shift meetings can become boring and stale. Keep them interesting, fresh, and fun!
Personify the attitude you want your team members to personify for the rest of their shift. Smiles, greetings and a professional attitude make for a great customer experience.