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Articles : The question that the Grand Hotel, Point Clear, Resort and Spa is exploring an answer to, as are many others, is: “How do we

18 12, 2018

Recognition Only Works When It Spreads

By | 2019-01-10T09:27:27-04:00 December 18th, 2018|Categories: Articles, Blog|Comments Off on Recognition Only Works When It Spreads

When we highlight that a team member has done something that matches our philosophy, that matches our mission statement, that matches our brand culture, that impact can go a really long way but only if it spreads if everybody knows about these instances so back in the day when we used to have little milk cards we [...]

13 11, 2018

Protecting Hotel Guests from a Silent Killer

By | 2018-11-13T16:33:14-04:00 November 13th, 2018|Categories: Articles, Blog|0 Comments

When was the last time you rifled through papers to track an order, or opened a folder to confirm payment of an invoice? Our everyday, personal and business transactions can usually be verified online.  No more searching through files or asking someone else if they had the paperwork. In the business environment, automated systems remove the [...]

19 06, 2017

Is it Possible That We Are Experiencing the Best of All Worlds?

By | 2017-09-27T07:17:52-04:00 June 19th, 2017|Categories: Articles|0 Comments

The question that the Grand Hotel, Point Clear, Resort and Spa is exploring an answer to, as are many others, is: "How do we honor authentic hospitality, our rich history, our unique timeless gem of a property, and remain relevant for future generations - starting with Millennials?" The sad, but honest truth is, the guests that [...]

19 06, 2017

App Solution: Bridge HR, Training and Operations

By | 2017-09-27T07:19:10-04:00 June 19th, 2017|Categories: Articles|0 Comments

Imagine, if you will, a 20-something guest arriving at a mid-scale hotel. She booked her stay online and checked in using the hotel's branded app, and she's looking forward to room service and a hot shower.  The shower won't heat up; disgruntled, she hunts down the right contact numbers and makes some calls on the frankly [...]