core-hospitality-principle – Do they see them as a problem, or as a genuine opportunity? The success of
Guest Opportunities: Own Every Request
In the hospitality industry, truly professional staffers know that they’re always customer-facing. Even if their jobs don’t include dealing directly with guests, the guests will always see them as representing the hotel. Sharing elevators, answering questions and being asked to solve problems are part of the job for every staffer. When a guest asks you to [...]