Recognition, Guests, hospitality, HR, HR efficiency, HR Manager, Human resources, Human Resources manager, mobile apps, Office manager, paperless, Recognition, Shine, smile, Stark, Stark It 2017
Accuracy is another tool in creating a great guest experience. Has your team members thought of every detail?
Seeing guests as individuals, not just a number.
It's not IF things go wrong, it's how you recover from it.
Are you, as the hotelier, the insurer of the guest or employee safety? The short answer is NO. However – you must exercise “Reasonable Care.” That is, the degree of care that a reasonably prudent person would use in a similar situation. You must also implement and exercise a “Standard of Care,” that is, the industry-recognized, [...]
Land O Lakes, Fla. and Phoenix – September 6, 2016 – Stark Service Solutions, a provider of customer service training and software for the hospitality industry, has been selected by IBC Hotels to automate key quality assurance processes for its members, specifically housekeeping and maintenance functions. The Stark QA Touch System™ will equip this independent collection [...]
Think of the smile as the key – a literal key to opening a door. Just as literal as the keys given to guests every day to open their guest room door. The Door of Opportunity Opens With a Smile! Your guest is the door – on the other side of [...]
3 ways the QA inspection process can be used to advance the success of your property - Benefiting Your People, Product & Profit Part 2: Benefiting your Product! In follow-up to the first part in this series (“QA (Quality Assurance) Inspections - A waste of time or advancing the success of your property? - Three ways to [...]
Part 1: Benefiting your People! Quality Assurance Inspections are of utmost importance to every hotelier. Seriously, it’s true. Switch "QA" for "TA"..."Trip Advisor" and now even skeptics of this process are keenly interested. While I know that there are General Managers out there who don't see the value of brand QA inspections, there isn't a single [...]
Starkin' It! Earlier this year the Hard Rock Tampa Hotel and Casino was featured in an article for Hotel Executive on the subject of Sustaining Service Culture That Drives Radical Change. Since then a significant milestone has been realized! Over 20,000 Team Member Recognitions have been given by this amazing team! What! How? Why? Let's first [...]
