Videos Stark, Stark App, stark it, Stark It 2017, Stark Service, Stark Service Solutions, Stark Tools, StarkIt, StarkIt2017, The Touch System, Total Touch, Your Rate
Seeing guests as individuals, not just a number.
It's not IF things go wrong, it's how you recover from it.
Leadership includes effectively recognizing your team members for their contributions.
Pre Shift Planning will help you capture your team member's attention.
Pre Shift meetings are the most important part of your day. Set the tone, influence your team, and prepare them to make the most out of the next 8 hours.
“More than ever, companies are focusing on culture as a competitive differentiator. They’re seeing first-hand how cultivating the right culture can engage, nurture, and attract employees and ultimately, increase bottom line business results. And for more companies than ever before, that best-in-class culture is predicated on recognition and appreciation.” - SHRM/Globoforce Survey Executive Summary With Stark, [...]
We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings. Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves? Imagine your staff warmly welcoming your guests only for [...]