Videos Stark, Stark App, stark it, Stark It 2017, Stark Service, Stark Service Solutions, Stark Tools, StarkIt, StarkIt2017, The Touch System, Total Touch, Your Rate
2
10, 2018
26
09, 2018
Shift in Perspective
Seeing guests as individuals, not just a number.
21
09, 2018
Problem Resolution Ratings
It's not IF things go wrong, it's how you recover from it.
12
09, 2018
Coaching Through Recognition
Leadership includes effectively recognizing your team members for their contributions.
22
08, 2018
Pre Shift Planning
Pre Shift Planning will help you capture your team member's attention.
16
08, 2018
Pre-shift Meeting
Pre Shift meetings are the most important part of your day. Set the tone, influence your team, and prepare them to make the most out of the next 8 hours.
16
03, 2017
Shining Employee Engagement Increases Your Bottom Line
“More than ever, companies are focusing on culture as a competitive differentiator. They’re seeing first-hand how cultivating the right culture can engage, nurture, and attract employees and ultimately, increase bottom line business results. And for more companies than ever before, that best-in-class culture is predicated on recognition and appreciation.” - SHRM/Globoforce Survey Executive Summary With Stark, [...]
15
02, 2017
VLog – Show Your Love: Property love = Loving Your Rate
We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings. Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves? Imagine your staff warmly welcoming your guests only for [...]