Vlog – Stark Service Solutions

BLOG : Do you have an open rapport with both customers and employees?Reaching the millennial audience is an issue that some businesses have ye……

14 09, 2017

What Do We Do If Our Brand Changes?

By Naomi Stark Burgess|2017-09-14T14:58:13-04:00September 14th, 2017|Categories: Blog, Vlog|Tags: android, brand transitioning, culture shift, guest services, hotel management, HR management, inspections, iPad, iPhone, naomi stark, new standards, Rebranding, smartphone app, Stark Service, touch system|0 Comments

“If your brand changes, you have a new flag,” says Stark Service Solutions President and CEO Naomi Stark. And those in the hospitality industry never know when their hotel chain might be sold and re-branded. When that happens, says Stark, “You have new standards to follow. Your staff might change, your staff might not change. How [...]

Do you have an open rapport with both customers and employees?
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Do you have an open rapport with both customers and employees?

Blog, Employee Recognition, Vlog

22 06, 2017

Do you have an open rapport with both customers and employees?

By Naomi Stark Burgess|2017-09-27T07:20:58-04:00June 22nd, 2017|Categories: Blog, Employee Recognition, Vlog|0 Comments

Reaching the millennial audience is an issue that some businesses have yet to understand. If you’re aware of how important it is to engage with them, though, you are on the right track. It’s never been more important to maintain an open communication with both customers and employees alike. Breaking through to your millennial audience can [...]

Shining Employee Engagement Increases Your Bottom Line
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Shining Employee Engagement Increases Your Bottom Line

Blog, Employee Recognition, Shine, Videos, Vlog

16 03, 2017

Shining Employee Engagement Increases Your Bottom Line

By Naomi Stark Burgess|2017-09-27T08:17:45-04:00March 16th, 2017|Categories: Blog, Employee Recognition, Shine, Videos, Vlog|0 Comments

“More than ever, companies are focusing on culture as a competitive differentiator. They’re seeing first-hand how cultivating the right culture can engage, nurture, and attract employees and ultimately, increase bottom line business results. And for more companies than ever before, that best-in-class culture is predicated on recognition and appreciation.” - SHRM/Globoforce Survey Executive Summary With Stark, [...]

Management and Team Member training was the catalyst for our guest service and employee engagement initiative. The Touch System™ enables us to sustain our efforts …vs. a short-lived program.

JC Ayers, VP, Human Resources, Seminole Hard Rock Hotel & Casino Tampa

Beginning of March Palms Trip Advisor scores were 93 and 56/Palms Place, as of today we are at 63/Palms and 41/Palms Place. Thank you again for your program.

B. Williams, Training Manager, Palms Casino Resort, Las Vegas

“During the first week of workshops, teams begin to pick up steam and with the momentum building, the process builds to an exciting Kickoff Party where every team member and manager admit to not having previously foreseen what their team could accomplish. In just a two week period, team members will unite and take the lead in driving professional hospitality. In the five years I’ve been here I’ve never seen excitement like this, in every department, in every team member.

W. Pelton, Director of Operations, Wyndham Hotels