Formula 10
The ULTIMATE Management Training Program
The Formula for Success at Hotel and Resorts!

Management Training Programs for managers & supervisors

For more than a decade senior management turns to Formula 10 training to advance their team’s abilities and performance. 

Formula 10Managers and supervisors are responsible for more than just the successful operation of their department. They also have the important responsibility of progressive development of their associates’ hospitality skills and supporting their career advancement.

Formula 10™ is the ultimate coaching skills training. With it, your supervisors and managers learn necessary skills and effective communication, accountability and recognition techniques. It’s team building at its best – its team building with a purpose!

I received all the tools to be a good leader for my department. It is the push to meet goals and also get together on the same page as a team.
Housekeeping Manager, Palms Casino Resort, LV

Communication, Accountability & Recognition
Learning to drive the Formula 10™ C.A.R. is the most valuable and exciting training you have ever experienced! Our comfortable environment and progressive coaching style means maximum learning for your team members to take the driver’s seat! The unique tools of Formula 10™ assure users that the learned communication, accountability and recognition techniques are sustained indefinitely!

“The analogies, creative visuals and great interactive activities really drove this training home. I enjoyed it and look forward to being #1 as a team!”


Formula 10

Equip your team with the cornerstone of success. In just 3, 4-hour workshops, your team will learn critical coaching skills. Listen to what participants say benefited them personally:

      • “How to give the perfect pre-shift. How to be a coach.”
      • “I’ve learned how to focus on my team as individuals and want to help them achieve their goals.”
      • “Thank you Naomi for this wonderful experience. This training will definitely improve our operations as a whole.”
      • “Made me realize I was at a stand still and so was my management team. I believe it has given us a new perspective on leading our team, fresh ideas. We will re focus & take our team to the next level.”
      • “It has taught me not how to be a better manager, but how to be a better coach for my team members.”
      • “I enjoyed this training and also got educated how I can be better at work and as a person.”
      • “It’ll bring up morale for the employees and they will see that we truly care about them and we all have the same goal of being #1.”

Formula 10

What Client’s Say

“Management and Team Member training was the catalyst for our guest service and employee engagement initiative. The Touch System™ enables us to sustain our efforts …vs. a short-lived program.”
JC Ayers, VP, Human Resources, Seminole Hard Rock Hotel & Casino Tampa
Instilling a culture that is determined by all of the team will help in bringing our guest satisfaction to the next level. I know from my own experience with this program that this can and will happen.
V. Welton, Human Resources Director, Hilton Daytona Beach Oceanfront Resort
100% Agree: “This training and program will help our team obchieve our objective of #1 rated guest satisfaction.
Millennium Scottsdale, Resort and Villas
Beginning of March Palms Trip Advisor scores were 93 and 56/Palms Place, as of today we are at 63/Palms and 41/Palms Place. Thank you again for your program.
B. Williams, Training Manager, Palms Casino Resort, Las Vegas (Trip Advisor update, May 2014: 51 and 37)
“The Wynfrey Hotel is thrilled to partner with Stark Service Solutions to implement their state of the art Formula 10 program. We are confident that this program will enable the Hotel to provide the ultimate level of service for our discerning guests!”
D. Hiatt, General Manager, The Wynfrey Hotel
“During the first week of workshops, teams begin to pick up steam and with the momentum building, the process builds to an exciting Kickoff Party where every team member and manager admit to not having previously foreseen what their team could accomplish. In just a two week period, team members will unite and take the lead in driving professional hospitality. In the five years I’ve been here I’ve never seen excitement like this, in every department, in every team member.
W. Pelton, Director of Operations, Wyndham Hotels
My hotel went from a guest satisfaction score of mid-sevens out of ten to ranking in first place in the brand at a nine point zero. In the past, my property was in the habit of blaming low service scores on the age of the building and the lack of amenities we could offer. Now, we are aware that WE make the difference. The wheels started to turn and our hotel began to run like a fine tuned machine. This program has become the vein of my property. With its implementation, communication flows like a blood stream. If you are looking for results, I strongly suggest that you kick off your shoes and experience how Stark Service Solutions can make your team a perfect ten!
P. Sanders, W Hotels
To take the W from last place in its Guest Satisfaction Results to number one in the short three-month period was nothing less than miraculous. I, of course, know that it had nothing to do with miracles but all about the detailed, focused, and disciplined approach that you brought to reviewing our whole guest process of interaction and follow up backed by the outstanding proactive employee training that you put in place.
C. Hudson, GM, W Hotels

Are You Ready to Experience What Others Are Raving About?

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