Customer Service Training Courses & Skills Programs

Pick up the Pace!

The ULTIMATE Employee Customer Service Training
Off the shelf training kit complete with a facilitator guide, presentation, employee handbooks.

It is founded on a rock solid foundation of high hospitality standards. Team members not only learn what to say and what not to say but now understand why. It is the team member’s interactions with guests that result in higher guest satisfaction ratings. We sink or swim when it comes to guest satisfaction ratings and loyalty by means of our associates.
C. Heu, HR Director, Wyndham Hotels

Join the thousands of hoteliers who are Picking Up The Pace™ – the of ultimate stand-alone customer service program or the perfect compliment to brand training!

Pick up the Pace!
Professionalism! Coach your team to speak the Language of Hospitality™ & have superior problem resolution skills.

Accuracy! Lower “Experienced Problem” Ratings.

Consistency! Every Team Member. Every Shift. Every Day. Every Guest Experience!

Efficiency! Never keep them waiting & keep them coming back!

Pick Up The PACE training includes advanced problem resolution skill training.  A necessity in today’s social media age!

I love the GO WOW! Handbooks. Probably the most significant “ah hah” in the workbook is the fact that all guest complaints can be traced back to a breakdown in PACE (Perception, Accuracy, Consistency, and Efficiency). Because I am responsible for responding to our site’s Guest Comment Cards, I was able to take all of our critical input and attribute it to one of these four factors. It helps our employees to see the absolute importance to working to improve our performance in these areas. Thanks Stark Solutions for your excellent products and one-on-one service!!
S. Hanley, Training Manager Dry Creek Rancheria, Band of Pomo Indians

Pick Up The PACE™ delivers on all counts!

  • Inclusive of All Employees
  • Easy to Implement
  • Ties All Service Elements Together
  • Cost Effective

Common results:

  • Loyal Guests Increased by 23%
  • At-Risk Customers Decreased by 39%
  • Non-Loyal Customers Decreased by 76%
  • Top 10% company rankings for Guest Satisfaction & Loyalty!

What Client’s Say

I always recommend this program. It’s outstanding!
T. Lynch, Hospitality Business Solutions
There are many aspects when opening a new hotel and many important decisions to be made. Our determination to deliver the highest quality product is evident by our state-of-the-art guest rooms and exquisite resort facilities. However, in addition to having the best physical product, our commitment is to create the best hospitality experiences for our guests and this we know comes from our people. Therefore, our decision as to what training program would lay the necessary foundation was altogether most important. There was no choice. It could only be Pick Up The PACE™! The training is just fantastic!
E. Mrdak, Director of Hospitality of the North Star Resort & Casino

Are You Ready to Experience What Others Are Raving About?

Contact Us Today
Contact Us Today