Stark Puts Hospital Clean in Hospitality

The all new Touch System™ app
is the ultimate tool
for a complete guest and employee experience

The new Stark app features COVID-19 inspections to make your property hospital clean!

Daily Sanitation Tracking of Guest Rooms and Public Areas.
From a legal perspective, if it is not documented, it did not happen. Be transparent for your staff and guests that your establishment is hospital clean.

Due to the current COVID-19 pandemic, businesses must be keenly focused on maintaining a safe and healthy environment for staff and guests.

Click here to get a live demo
Wanna talk with someone first? 

Total Touch System App

Navigate the Features Below that Reflect Your Biggest Struggles.

DAILY HOUSEKEEPING TASKS

Daily Sanitation Tracking of Guest Rooms and Public Areas

Learn More

SCHEDULED/ROTATIONAL TASKS

Daily Sanitation Tracking of Guest Rooms and Public Areas

Learn More

WORK ORDERS

The flexibility of Work Orders benefits all departments including, Sales, Catering & Banquets.

Learn More

DASHBOARDS AND REPORTS

Quickly identify important data such as top 10 locations with issues month-to-date and so much more!

Learn More

DAILY HOUSEKEEPING & SANITATION

Accountability

 

INSPECT WHAT YOU EXPECT. EXPECT WHAT YOU INSPECT.

 

Daily Sanitation Tracking of Guest Rooms and Public Areas.
From a legal perspective, if it is not documented, it did not happen. Be transparent for your staff and guests that your establishment is hospital clean.

Due to the current COVID-19 pandemic, businesses must be keenly focused on maintaining a safe and healthy environment for staff and guests.

As evolving recommendations are issued from the CDC and health and cleaning agencies for the industry, the Touch System™ keeps hotels on track for a best-case scenario in the health and safety of everyone involved.

Nothing is easier than tracking your sanitation efforts with the Touch System™.

Daily Room Inspections for Check-Out & Stay-Over Rooms

Products

Best Practice Example:  Achieve Guest & Employee Satisfaction:

Scored room inspections with pictures and comments provide Room Attendants accountability & recognition for their work.  Productivity minutes automatically compare with performance scores for the optimal housekeeping performance.

Now you can solve issues before they show up on official reviews:

  • What are the top issues identified during the inspection process?
  • What will resolve these issues: training, a project of the week, and / or coaching and counseling?

Example: If “Hair in the Bathroom” is the top issue, then retraining and coaching / counseling is the likely solution.
Example: If “Dust on air vents” is the top issue, then training and making it the project of the week is the likely solution.

How would you like to reduce your housekeeping labor dollars by

225 hours in a 15-day period

and have higher cleanliness ratings?

One client did just that by implementing scored Daily Room Inspections and following Stark’s recommendations.  The savings he experienced was staggering when he compared his year-over-year numbers for the same period, before and after the Touch System™.  Note, the business differential was just one less room sold, and their Guest Satisfaction ratings were higher.  We call that a win-win-win.

Think you’ve seen it and tried it all before?

We invite you to experience the #starkdifference with the all new Touch App.
It’s social. It’s engaging. It’s fast. It’s easy. It will save you money.

Click here to get a live demo
Wanna talk with someone first? 

 

SCHEDULING ROTATIONAL PROJECTS

Housekeeping

  • Deep Cleaning of Guest Rooms & Public Space
  • Rotational Deep Clean Schedules

Maintenance

  • Preventative Maintenance of Guest Rooms & Public Space
  • Preventative Maintenance of Grounds
  • Preventative Maintenance of Equipment
  • Special Projects
Products

Why choose the Stark Difference?

The Touch System™ casts a “safety net” around the entire asset, protecting owner investment. All schedules are centralized whether monthly, quarterly, semi-annually, annually or any other schedule you identify. Nothing “slips through the cracks” even when common business factors occur, such as: turnover, fluctuating business volumes, call-offs, and weather events.

Staff receive reminders of upcoming tasks 10-days in advance to allow for effective staff scheduling and room management.

Quality Assurance programs has real “teeth” automatic date and time stamps provide accuracy and transparency. This ensures that all properties follow QA requirements, not just ‘fill-out the paperwork.’

Without the Touch System™ App

Clients have shared these unpleasant and costly experiences regarding their manual tracking processes:

  • Maintenance staff taking the binders with them when they left the company. Coffee spilling and ruining the records. Staff being unable to read the handwritten records. Computers crashing or becoming corrupted and excel files permanently lost.
  • Staff “logging” deep clean and preventative maintenance activity just before a QA to be “compliant” when the work was not actually done.

With the Touch System™ App

Numerous clients have achieved PERFECT QA Inspection scores after implementing the Touch System™.

Client Experience: Repeatedly clients have experienced increased Guest Satisfaction ratings. For example, this client saw their “Overall Cleanliness” increase from 81.1 to 93, during peak season business.

Think you’ve seen it and tried it all before?

We invite you to experience the #starkdifference with the all new Touch App.
It’s social. It’s engaging. It’s fast. It’s easy. It will save you money.

Click here to get a live demo

WORK ORDERS

The flexibility of Work Orders benefits all departments including Sales, Catering & Banquets.

THE ENTIRE PROPERTY WORKING SEAMLESS TOGETHER

  • Tickets instantly dispatched to the correct team member.
  • Talk-to-text eliminates typing comments.
  • Include before and after pictures of the work done.

Inclusive of All Departments

  • Lost & Found
  • Room Assignments for Room Attendants
  • Maintenance Requests by Housekeeping, and / or the Guest.
Products

Think you’ve seen it and tried it all before?

We invite you to experience the #starkdifference with the all new Touch App. It’s social. It’s engaging. It’s fast. It’s easy. It will save you money.

Click here to get a live demo

DASHBOARDS AND REPORTS

Products

For Management and Owners

Several clients have reported that they had tried to use the Work Order option via their PMS system, but found the limitations hindered their property and thus opted instead for the Touch System™.

The Dashboards and Reports have proved highly valuable as they quickly identify important data, such as:

  • Top 10 Locations with Issues month-to-date and year-to-date.
  • Top 10 Issues occurring both month-to-date and year-to-date.
  • Quality Assurance Report: Master report of all activity, with alerts to any past due items.
  • Inspector & Room Attendant reports compare consistency and performance.
  • Raw Data & Charts for all Work Orders – NEVER purged, NEVER deleted, NEVER lost.
  • Excel Export of Data for customized reporting.

Client Experience

One owner related a tragic situation he found himself in: He had purchased new HVAC units for the guest rooms at one of his hotels. Later he learned that his former Maintenance Manager had sold these new units for cash to other hotels, instead of replacing the old units. Sadly, this cost the owner thousands of dollars.

The owner stated: “If we had the Touch System™ in place, I would have seen work orders for the units and known something was up right away.”

This owner has since implemented the system at all his hotels.

Think you’ve seen it and tried it all before?

We invite you to experience the #starkdifference with the all new Touch App.
It’s social. It’s engaging. It’s fast. It’s easy. It will save you money.

Click here to get a live demo
Wanna talk with someone first? 

TOTAL TOUCH SYSTEM™

Time to synchronizes all departments’ communication and guest care into one sleek app that makes everyone’s job easier and faster.

  • Guest contact and problem resolution: arrival, request follow up, pre-departure, and your own custom contacts.
  • Communication between departments, shifts and staff members.
  • Property news: arrivals, departures, restaurant and bar specials, sales, events, promotions, and your own custom information
  • HR News, employee recognition, employee assessments, employee service anniversaries, training tips, safety and security tips, and your own custom information creates a virtual shift meeting agenda.

The #starkdifference is clear to the thousands of international subscribers. Stark bridges training, HR, and operations to give front line staff and management the tools they need to deliver a perfect guest and employee experience.

You too can experience absolute positive results in guest satisfaction ratings and on-line reviews within just 30 days! How do we do it? With the perfect combination of training and technology. Stark offers employee and management training and the exclusive app, the Touch System™.

Now, with the all-new Touch System™ app it is the ultimate tool for a complete guest and employee experience.

Think you’ve seen it and tried it all before?

We invite you to experience the #starkdifference with the all new Touch App. It’s social. It’s engaging. It’s fast. It’s easy. It will save you money.

Start your free trial today and so that your entire organization is ready for today’s unique challenges:

  • General Managers and Owners receive daily summary and alerts on what has been done, what has not been done, and what is coming due.
  • Regional Managers have access to their properties from anywhere, anytime. They can evaluate and support their property’s cleaning and maintenance efforts remotely; no need to be on the property or having to handle a physical book.
  • Corporate Staff has access to dashboards showing them what issues are trending by region, flag, and companywide – in real-time. This allows for targeted and proactive support. It also allows for recognition of properties and their cleaning and maintenance efforts in real-time.

While guest satisfaction ratings are after-the-fact results, the Touch System™ is the real-time measurement of the actions that influence the results reflected in guest surveys. Effective management of Touch System™ data predetermines satisfaction results.

 

Products
Click here to get a live demo

SPECIFICATIONS AND MISCELLANEOUS

  • There are no limits on access points, users, downloads, or usage.
  • App is Apple and Android compatible, with a browser option for desktop and all other devices.
  • Many properties use existing devices and do not need to purchase new or additional devices.
  • Some clients have purchased cost effective “smart phones” that are military grade (drop proof, waterproof, dust proof, etc…). They do not activate the device as a phone rather, using property wi-fi the devices are locked down so that they only have access to the Stark app and a Walkie-Talkie app (such as Zello).
    All team members are now connected with a “smart radio” either with their own device, or one of these property devices, replacing old school radios. This means staff only has one device to carry while communication is improved for everyone, without the concerns of misuse of the device (no Facebook, emails, or phone calls).
  • Data is never deleted, never purged.
  • Data is secured with multiple layers of security and backup.