Part 1: Benefiting your People!
Quality Assurance Inspections are of utmost importance to every hotelier. Seriously, it’s true. Switch “QA” for “TA”…”Trip Advisor” and now even skeptics of this process are keenly interested. While I know that there are General Managers out there who don’t see the value of brand QA inspections, there isn’t a single one who isn’t interested in their Trip Advisor reviews. Why is there a disconnect? Isn’t it logical that the brand would have an internal check & balance for their name, their standards, and their reputation? Further, General Managers are highly committed to assuring the quality of their product. Yet, some see no value in the QA process and consider them a “necessary evil” that needs to be checked off their “to do” list. Could it be that one reason this perception exists for some, is that the approach to the QA itself is ineffective and inefficient? If that is the case, how can it be turned around into a tool that can be used to advance the success of your property – your people, your product and your profit?
Let’s consider how the difference between a stationary exercise bike, and a bicycle, can well illustrate the difference between an effective QA and an ineffective QA process.
Both require time, energy, and the same motion. However, one keeps you in exactly the same place while the other advances you from point A to point B.