We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings. Now, let’s stop and consider what kind of ‘welcome’ your property is giving to your guests?
Are you showing your property the kind of love it deserves? Imagine your staff warmly welcoming your guests only for the guest to a filthy air vent in their room or the lobby. Let’s carefully consider then, how well maintained, from the air vents to the baseboards, from the ceiling to the parking lot is your property being shown ‘the love’?
Truly, a well-loved property is a property that is loved by your guests and will help drive your rate and occupancy. Enjoy this month’s brief Vlog entitled: “Loving Your Rate”
See how its done: