Land O’ Lakes, Florida – January 30, 2017 – Stark Service Solutions, a leading international provider of customer service training and software for hospitality, attractions, facilities, healthcare and allied industries, has launched their revolutionary new Touch System™ App.
“What excites us about the app is that our customers can use the Stark app, or their own custom, with whole new levels of communication within an organization,” said Naomi Stark, president and Founder of Stark Service Solutions. “This is such a robust, dynamic tool that enhances and enables communication for Stark, for our customers and clients, and for our customer’s and client’s customers! We’re making an app service available, and app services that they can market, too. That’s very significant –a quite beautiful and multi-faceted tool to communicate within a company and outside a company, communicate with a team and with customers, that streamlines service for everyone using the app.”
With more travelers, especially Millennials, researching, booking, co-creating, and chronicling their travels through their smartphones, hotels can no longer rely on antiquated manual systems. The Touch System App is deep enough to meet the needs of the estimated 87 percent of Millennials (who now number 79 million in the United States) who have traveled in the past year, and intuitive enough for Baby Boomers to start using immediately.
Some of Stark’s Touch System App highlights:
- Stark’s international client base, which includes, among others, Seminole Hard Rock Hotel and Casino Tampa, Yotel New York, IBC Hotels, and Best Western Hotels & Resorts, have wanted and needed an app for too long. Now these locations will be able to offer on-demand personalized client care support 24/7. Current Touch System users can access all their settings and data on the go. The Touch System App also has a knowledge bank for efficiency tips that help clients succeed on many operational fronts, such as Quality Assurance, Employee Engagement, Guest Satisfaction, Safety & Security and Loss Prevention.
- Management companies now have the ability to create their own branded internal app giving them unprecedented communication with staff across all properties. Not only does this make Touch System access easier and faster than ever, it also means enhanced security; in today’s world of unexpected threats, properties can use the Touch System App to instantly communicate across the property or organization. Furthermore, the geo-fencing messaging allows for narrow and broad messaging options.
- Marketing and customer service can finally work in sync. The new Touch System App makes it possible to market directly to each customer, book their business and personalize their experience during their stay. Guests can now book in-room dining, submit a “work order”, communicate with security and guest services, and even submit recognition for guest-facing personnel who provide exceptional service, all through the Touch System App.
Stark’s new Touch System App is powered by MediaMark Spotlight, a leading digital branding and business development company. This Stark alliance with MediaMark Spotlight offers customers their own custom apps for further enhancements to their internal and external communications.
The new Stark Touch System App is available for Windows, Mac, Android and iOS computers, tablets and smartphones. Additional information about the new Stark Touch System App is available at http://www.StarkServiceSolutions.com.
About Stark Service Solutions:
For well over a decade, Stark Service Solutions, LLC, has been delivering unparalleled customer service enhancement products to the hospitality and medical industries. Stark’s uniquely designed programs are established on a foundation of five-star, five-diamond hospitality service standards and integrated with current technology. Recognized by the Medical Community, Stark is the national exclusive MD Preferred Service Award recipient for outstanding Technology and Training Services for the hospitality industry. This privately owned and operated company is built upon a distinctively personalized approach to the hospitality business. Additional information is available at https://www.starkservicesolutions.com
Jim DeLorenzo, MediaMark Spotlight/Public Relations