accommadations – Stark Service Solutions

accommadations, Back to Basics, Customer Service, efficiency, employee recognition, enviroment, Guest needs, guest recognition, Guests, hospitality

Think Different! Get into the Mentality of Anticipating Guests’ Needs!
Gallery
Think Different! Get into the Mentality of Anticipating Guests’ Needs!

Blog

22 03, 2017

Think Different! Get into the Mentality of Anticipating Guests’ Needs!

By Naomi Stark Burgess|2017-09-27T08:20:27-04:00March 22nd, 2017|Categories: Blog|Tags: accommadations, Back to Basics, Customer Service, efficiency, employee recognition, enviroment, Guest needs, guest recognition, Guests, hospitality, House keeping, HR, HR efficiency, Office manager, room service, Stark It 2017, Stark Service, Stark Service Solutions, Stark Tools, StarkIt, StarkIt2017, The Touch System, touch tools|0 Comments

Click on the image to download the poster PDF By definition, anticipating guest needs and desires cannot, and will not, happen by accident. Without effectively anticipating guest needs, it’s impossible to meet guest expectations. Here are some easy ways to help your staff start anticipating guest needs today! This Month’s Objective: Consider each [...]

Management and Team Member training was the catalyst for our guest service and employee engagement initiative. The Touch System™ enables us to sustain our efforts …vs. a short-lived program.

JC Ayers, VP, Human Resources, Seminole Hard Rock Hotel & Casino Tampa

Beginning of March Palms Trip Advisor scores were 93 and 56/Palms Place, as of today we are at 63/Palms and 41/Palms Place. Thank you again for your program.

B. Williams, Training Manager, Palms Casino Resort, Las Vegas

“During the first week of workshops, teams begin to pick up steam and with the momentum building, the process builds to an exciting Kickoff Party where every team member and manager admit to not having previously foreseen what their team could accomplish. In just a two week period, team members will unite and take the lead in driving professional hospitality. In the five years I’ve been here I’ve never seen excitement like this, in every department, in every team member.

W. Pelton, Director of Operations, Wyndham Hotels