Back to Basics – Stark Service Solutions

The Sound of Professional Hospitality – Can Your Guests Hear It? Back to Basics, Cloud-Based app, Customer Service, employee recognition, enviroment, guest rec

VIP: Red Carpet Treatment
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VIP: Red Carpet Treatment

Blog, Core Hospitality Principle

20 07, 2017

VIP: Red Carpet Treatment

By Naomi Stark Burgess|2017-07-20T15:07:41-04:00July 20th, 2017|Categories: Blog, Core Hospitality Principle|Tags: Back to Basics, Cloud-Based app, Customer Service, enviroment, guest recognition, Guests, hospitality, Hotels, HR efficiency, HR Manager, Human resources, Human Resources manager, Office manager, paperless, Recognition, Stark Service Solutions, Stark Solutions, StarkIt, StarkIt2017, The Touch System|0 Comments

Click Here to download your FREE poster. Every guest deserves the “star” treatment from before they even to check-in, to after they’ve checked out. Show your bright smile and personality to your guests from phone etiquette to face to face interaction; your guests should feel welcomed and wanted. Can your guests feel it? Can [...]

The Sound of Professional Hospitality – Can Your Guests Hear It?
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The Sound of Professional Hospitality – Can Your Guests Hear It?

Blog, Core Hospitality Principle

9 06, 2017

The Sound of Professional Hospitality – Can Your Guests Hear It?

By Naomi Stark Burgess|2017-09-27T08:22:45-04:00June 9th, 2017|Categories: Blog, Core Hospitality Principle|Tags: Back to Basics, Cloud-Based app, Customer Service, employee recognition, enviroment, guest recognition, Guests, hospitality, HR, HR efficiency, HR Manager, Human resources, Human Resources manager, mobile apps, Office manager, paperless, Recognition, Stark Service, Stark Service Solutions, Stark Solutions, StarkIt, sustainable office, The Touch System, touch app, touch tools|0 Comments

Click the image to download your free poster! Professionalism is more than what is seen – what one wears or how one appears. It is perceived loud and clear with the ear. Especially when, we cannot see the person we are speaking with. Such as on a phone call, in an email or online [...]

Dear Future Hotel, are you ready for me?
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Dear Future Hotel, are you ready for me?

Blog, Core Hospitality Principle

31 03, 2017

Dear Future Hotel, are you ready for me?

By Naomi Stark Burgess|2017-05-28T12:28:03-04:00March 31st, 2017|Categories: Blog, Core Hospitality Principle|Tags: Back to Basics, Core Hospitality Principle, Customer Service, hospitality, Hotel, Hotel Knowledge, Hotels, HR Manager, Human resources, Human Resources manager, Know your hotel, mobile apps, Office manager, Stark, Stark mobile apps, Stark Service Solutions, Stark Solutions, StarkIt2017|0 Comments

Dear Future Hotel, are you ready for my arrival? It will be my first time at your hotel, and your city. Please be ready to share with me all sorts of great tidbits that will make my experience memorable! Sincerely, Your Future Guest Click the image to download your free Staff Knowledge poster! How [...]

Think Different! Get into the Mentality of Anticipating Guests’ Needs!
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Think Different! Get into the Mentality of Anticipating Guests’ Needs!

Blog

22 03, 2017

Think Different! Get into the Mentality of Anticipating Guests’ Needs!

By Naomi Stark Burgess|2017-09-27T08:20:27-04:00March 22nd, 2017|Categories: Blog|Tags: accommadations, Back to Basics, Customer Service, efficiency, employee recognition, enviroment, Guest needs, guest recognition, Guests, hospitality, House keeping, HR, HR efficiency, Office manager, room service, Stark It 2017, Stark Service, Stark Service Solutions, Stark Tools, StarkIt, StarkIt2017, The Touch System, touch tools|0 Comments

Click on the image to download the poster PDF By definition, anticipating guest needs and desires cannot, and will not, happen by accident. Without effectively anticipating guest needs, it’s impossible to meet guest expectations. Here are some easy ways to help your staff start anticipating guest needs today! This Month’s Objective: Consider each [...]

Show me the love! Welcoming your Guests.
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Show me the love! Welcoming your Guests.

Blog, Guest Recognition

1 02, 2017

Show me the love! Welcoming your Guests.

By Naomi Stark Burgess|2017-05-28T12:28:03-04:00February 1st, 2017|Categories: Blog, Guest Recognition|Tags: a smile goes a long way, Back to Basics, Cloud-Based app, Customer Service, efficiency, guest experience, guest recognition, Guests, hospitality, HR, HR efficiency, HR Manager, Human resources, Human Resources manager, mobile apps, Office manager, paperless, Recognition, Shine, smile, Stark, Stark It 2017, Stark Service Solutions, Stark Solutions, Stark Tools, StarkIt, StarkIt2017, sustainable office, The Touch System, touch app, touch tools, welcome guests, welcoming your guests|0 Comments

Click to download the Core Hospitality Principle - Extreme Greetings Poster Over a decade ago, a sports business executive was invited to an exclusive party in Chicago. Upon arrival at the event, he was greeted by name before he got to the reception desk, and greeted by name by numerous other event staff throughout [...]

Introducing SHINE, the State-of-the-Art Employee Recognition Program for Any Industry or Business, Exclusively from Stark Service Solutions
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Introducing SHINE, the State-of-the-Art Employee Recognition Program for Any Industry or Business, Exclusively from Stark Service Solutions

Blog, Employee Recognition, Press Release, Shine, Sustainability

31 01, 2017

Introducing SHINE, the State-of-the-Art Employee Recognition Program for Any Industry or Business, Exclusively from Stark Service Solutions

By Naomi Stark Burgess|2017-09-27T07:16:32-04:00January 31st, 2017|Categories: Blog, Employee Recognition, Press Release, Shine, Sustainability|Tags: Back to Basics, Cloud-Based app, Customer Service, efficiency, employee recognition, enviroment, guest recognition, Guests, hospitality, HR, HR efficiency, HR Manager, Human resources, Human Resources manager, mobile apps, Office manager, paperless, Recognition, Shine, Shine by Stark, Shine by Stark Service Solutions, Shine Recognition, Shine Recognition Tool, Stark, Stark App, stark it, Stark It 2017, Stark Service, Stark Service Solutions, Stark Solutions, Stark Tools, StarkIt, StarkIt2017, sustainability, sustainable office, The Touch System, touch app, touch tools|0 Comments

Land O’ Lakes, Florida – February 1, 2017 – One of the biggest challenges facing business owners, managers and Human Resources professionals today – employee recognition – has a powerful and compelling new solution with the introduction of SHINE, designed and developed by the award-winning team at Stark Service Solutions. “Savvy businesses know that a big [...]

Customer Service Basics: Guest Recognition
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Customer Service Basics: Guest Recognition

Blog, Employee Recognition

23 01, 2017

Customer Service Basics: Guest Recognition

By Naomi Stark Burgess|2017-05-28T12:28:04-04:00January 23rd, 2017|Categories: Blog, Employee Recognition|Tags: Back to Basics, Customer Service, employee, guest recognition, Guests, Recognition, Stark App, stark it, Stark It 2017, Stark Service, Stark Service Solutions, Stark Solutions, Stark Tools, StarkIt, team, Team work, The Touch System|0 Comments

Click to download your Stark Service Solutions - Customer Service Basics Poster You can’t afford not to be nice. It’s one of the most basic human needs, be recognized and appreciated. Whether it’s for an accomplishment or for “just showing up,” we all like to be appreciated. Nowhere is this more important than in [...]

Management and Team Member training was the catalyst for our guest service and employee engagement initiative. The Touch System™ enables us to sustain our efforts …vs. a short-lived program.

JC Ayers, VP, Human Resources, Seminole Hard Rock Hotel & Casino Tampa

Beginning of March Palms Trip Advisor scores were 93 and 56/Palms Place, as of today we are at 63/Palms and 41/Palms Place. Thank you again for your program.

B. Williams, Training Manager, Palms Casino Resort, Las Vegas

“During the first week of workshops, teams begin to pick up steam and with the momentum building, the process builds to an exciting Kickoff Party where every team member and manager admit to not having previously foreseen what their team could accomplish. In just a two week period, team members will unite and take the lead in driving professional hospitality. In the five years I’ve been here I’ve never seen excitement like this, in every department, in every team member.

W. Pelton, Director of Operations, Wyndham Hotels