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Show me the love! Welcoming your Guests. a smile goes a long way, Back to Basics, Cloud-Based app, Customer Service, efficiency, guest experience, guest recognition, Guests, hospitality, …

31 08, 2017

Turning Your Workers Into a Fired-Up Team? There’s an App for That.

By |2017-09-27T07:28:03-04:00August 31st, 2017|Categories: Blog, Culture|Tags: , , , , , , , , , , , , , , , , , |0 Comments

Employment engagement is vital. Being singled out for praise in the pre-shift meeting or even being wished a happy birthday can help bind your group into a team. And personal recognition for performance is a tried-and-true method for keeping performance high. The key to performance recognition is effective and accurate performance tracking.  Antiquated paper systems don’t [...]

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3 08, 2017

HEALTHY ATTITUDES = HEALTHY LOYAL CUSTOMER BASE

By |2017-09-27T07:25:27-04:00August 3rd, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , , |0 Comments

Click here to download your FREE Poster - A Step Above The Rest! How healthy is your team's attitude towards guest opportunities (aka issues, complaints, problems)?  Do they see them as a problem, or as a genuine opportunity?  The success of your organization’s ability to build a growing loyal customer base depends on having [...]

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20 07, 2017

VIP: Red Carpet Treatment

By |2017-07-20T15:07:41-04:00July 20th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , |0 Comments

Click Here to download your FREE poster. Every guest deserves the “star” treatment from before they even to check-in, to after they’ve checked out.  Show your bright smile and personality to your guests from phone etiquette to face to face interaction; your guests should feel welcomed and wanted.  Can your guests feel it?  Can [...]

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9 06, 2017

The Sound of Professional Hospitality – Can Your Guests Hear It?

By |2017-09-27T08:22:45-04:00June 9th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click the image to download your free poster! Professionalism is more than what is seen – what one wears or how one appears. It is perceived loud and clear with the ear. Especially when, we cannot see the person we are speaking with. Such as on a phone call, in an email or online [...]

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22 03, 2017

Think Different! Get into the Mentality of Anticipating Guests’ Needs!

By |2017-09-27T08:20:27-04:00March 22nd, 2017|Categories: Blog|Tags: , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click on the image to download the poster PDF By definition, anticipating guest needs and desires cannot, and will not, happen by accident.  Without effectively anticipating guest needs, it’s impossible to meet guest expectations.  Here are some easy ways to help your staff start anticipating guest needs today! This Month’s Objective:  Consider each [...]

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15 02, 2017

VLog – Show Your Love: Property love = Loving Your Rate

By |2017-09-27T08:17:16-04:00February 15th, 2017|Categories: Blog, Videos|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings.  Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves?  Imagine your staff warmly welcoming your guests only for [...]

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1 02, 2017

Show me the love! Welcoming your Guests.

By |2017-05-28T12:28:03-04:00February 1st, 2017|Categories: Blog, Guest Recognition|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click to download the Core Hospitality Principle - Extreme Greetings Poster Over a decade ago, a sports business executive was invited to an exclusive party in Chicago. Upon arrival at the event, he was greeted by name before he got to the reception desk, and greeted by name by numerous other event staff throughout [...]

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31 01, 2017

Introducing SHINE, the State-of-the-Art Employee Recognition Program for Any Industry or Business, Exclusively from Stark Service Solutions

By |2017-09-27T07:16:32-04:00January 31st, 2017|Categories: Blog, Employee Recognition, Press Release, Shine, Sustainability|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Land O’ Lakes, Florida – February 1, 2017 – One of the biggest challenges facing business owners, managers and Human Resources professionals today – employee recognition – has a powerful and compelling new solution with the introduction of SHINE, designed and developed by the award-winning team at Stark Service Solutions. “Savvy businesses know that a big [...]

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30 01, 2017

Stark Service Solutions Launches the TOUCH SYSTEM™ App, Giving Customers New On-The-Go Solutions 24/7/365

By |2017-09-27T08:15:56-04:00January 30th, 2017|Categories: Blog, Employee Recognition|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Land O’ Lakes, Florida – January 30, 2017 – Stark Service Solutions, a leading international provider of customer service training and software for hospitality, attractions, facilities, healthcare and allied industries, has launched their revolutionary new Touch System™ App. “What excites us about the app is that our customers can use the Stark app, or their own [...]

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23 01, 2017

Customer Service Basics: Guest Recognition

By |2017-05-28T12:28:04-04:00January 23rd, 2017|Categories: Blog, Employee Recognition|Tags: , , , , , , , , , , , , , , , , |0 Comments

Click to download your Stark Service Solutions - Customer Service Basics Poster You can’t afford not to be nice. It’s one of the most basic human needs, be recognized and appreciated.  Whether it’s for an accomplishment or for “just showing up,” we all like to be appreciated.  Nowhere is this more important than in [...]

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