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VLog – Show Your Love: Property love = Loving Your Rate
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VLog – Show Your Love: Property love = Loving Your Rate

Blog, Videos

15 02, 2017

VLog – Show Your Love: Property love = Loving Your Rate

By Naomi Stark Burgess|2017-09-27T08:17:16-04:00February 15th, 2017|Categories: Blog, Videos|Tags: Cloud-Based app, Customer Service, enviroment, Guests, hospitality, Hotels, HR, HR efficiency, HR Manager, Human resources, Human Resources manager, Loving your rate, Office manager, paperless, Rate, Stark, Stark App, stark it, Stark It 2017, Stark Service, Stark Service Solutions, Stark Tools, StarkIt, StarkIt2017, The Touch System, Total Touch, Your Rate|0 Comments

We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings. Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves? Imagine your staff warmly welcoming your guests only for [...]

Management and Team Member training was the catalyst for our guest service and employee engagement initiative. The Touch System™ enables us to sustain our efforts …vs. a short-lived program.

JC Ayers, VP, Human Resources, Seminole Hard Rock Hotel & Casino Tampa

Beginning of March Palms Trip Advisor scores were 93 and 56/Palms Place, as of today we are at 63/Palms and 41/Palms Place. Thank you again for your program.

B. Williams, Training Manager, Palms Casino Resort, Las Vegas

“During the first week of workshops, teams begin to pick up steam and with the momentum building, the process builds to an exciting Kickoff Party where every team member and manager admit to not having previously foreseen what their team could accomplish. In just a two week period, team members will unite and take the lead in driving professional hospitality. In the five years I’ve been here I’ve never seen excitement like this, in every department, in every team member.

W. Pelton, Director of Operations, Wyndham Hotels