Click on the image to download the poster PDF By definition, anticipating guest needs and desires cannot, and will not, happen by accident. Without effectively anticipating guest needs, it’s impossible to meet guest expectations. Here are some easy ways to help your staff start anticipating guest needs today! This Month’s Objective: Consider each [...]
We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings. Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves? Imagine your staff warmly welcoming your guests only for [...]
Click to download the Core Hospitality Principle - Extreme Greetings Poster Over a decade ago, a sports business executive was invited to an exclusive party in Chicago. Upon arrival at the event, he was greeted by name before he got to the reception desk, and greeted by name by numerous other event staff throughout [...]
Land O’ Lakes, Florida – February 1, 2017 – One of the biggest challenges facing business owners, managers and Human Resources professionals today – employee recognition – has a powerful and compelling new solution with the introduction of SHINE, designed and developed by the award-winning team at Stark Service Solutions. “Savvy businesses know that a big [...]
Land O’ Lakes, Florida – January 30, 2017 – Stark Service Solutions, a leading international provider of customer service training and software for hospitality, attractions, facilities, healthcare and allied industries, has launched their revolutionary new Touch System™ App. “What excites us about the app is that our customers can use the Stark app, or their own [...]
Click to download your Stark Service Solutions - Customer Service Basics Poster You can’t afford not to be nice. It’s one of the most basic human needs, be recognized and appreciated. Whether it’s for an accomplishment or for “just showing up,” we all like to be appreciated. Nowhere is this more important than in [...]
