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Dear Future Hotel, are you ready for me?
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Dear Future Hotel, are you ready for me?

Blog, Core Hospitality Principle

31 03, 2017

Dear Future Hotel, are you ready for me?

By Naomi Stark Burgess|2017-05-28T12:28:03-04:00March 31st, 2017|Categories: Blog, Core Hospitality Principle|Tags: Back to Basics, Core Hospitality Principle, Customer Service, hospitality, Hotel, Hotel Knowledge, Hotels, HR Manager, Human resources, Human Resources manager, Know your hotel, mobile apps, Office manager, Stark, Stark mobile apps, Stark Service Solutions, Stark Solutions, StarkIt2017|0 Comments

Dear Future Hotel, are you ready for my arrival? It will be my first time at your hotel, and your city. Please be ready to share with me all sorts of great tidbits that will make my experience memorable! Sincerely, Your Future Guest Click the image to download your free Staff Knowledge poster! How [...]

Management and Team Member training was the catalyst for our guest service and employee engagement initiative. The Touch System™ enables us to sustain our efforts …vs. a short-lived program.

JC Ayers, VP, Human Resources, Seminole Hard Rock Hotel & Casino Tampa

Beginning of March Palms Trip Advisor scores were 93 and 56/Palms Place, as of today we are at 63/Palms and 41/Palms Place. Thank you again for your program.

B. Williams, Training Manager, Palms Casino Resort, Las Vegas

“During the first week of workshops, teams begin to pick up steam and with the momentum building, the process builds to an exciting Kickoff Party where every team member and manager admit to not having previously foreseen what their team could accomplish. In just a two week period, team members will unite and take the lead in driving professional hospitality. In the five years I’ve been here I’ve never seen excitement like this, in every department, in every team member.

W. Pelton, Director of Operations, Wyndham Hotels