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Human Resources manager,mobile apps, Office manager, Recognition, Stark Service Solutions, The Touch System, touch app, touch tools

14 09, 2017

What Do We Do If Our Brand Changes?

By |2017-09-14T14:58:13-04:00September 14th, 2017|Categories: Blog, Vlog|Tags: , , , , , , , , , , , , , , |0 Comments

“If your brand changes, you have a new flag,” says Stark Service Solutions President and CEO Naomi Stark. And those in the hospitality industry never know when their hotel chain might be sold and re-branded. When that happens, says Stark, “You have new standards to follow. Your staff might change, your staff might not change. How [...]

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7 09, 2017

Guest Opportunities: Own Every Request

By |2017-09-07T15:57:08-04:00September 7th, 2017|Categories: Blog, Core Hospitality Principle, Customer Service|Tags: , , , , , , , , , , |0 Comments

In the hospitality industry, truly professional staffers know that they’re always customer-facing. Even if their jobs don’t include dealing directly with guests, the guests will always see them as representing the hotel. Sharing elevators, answering questions and being asked to solve problems are part of the job for every staffer. When a guest asks you to [...]

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9 06, 2017

The Sound of Professional Hospitality – Can Your Guests Hear It?

By |2017-09-27T08:22:45-04:00June 9th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click the image to download your free poster! Professionalism is more than what is seen – what one wears or how one appears. It is perceived loud and clear with the ear. Especially when, we cannot see the person we are speaking with. Such as on a phone call, in an email or online [...]

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22 03, 2017

Think Different! Get into the Mentality of Anticipating Guests’ Needs!

By |2017-09-27T08:20:27-04:00March 22nd, 2017|Categories: Blog|Tags: , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click on the image to download the poster PDF By definition, anticipating guest needs and desires cannot, and will not, happen by accident.  Without effectively anticipating guest needs, it’s impossible to meet guest expectations.  Here are some easy ways to help your staff start anticipating guest needs today! This Month’s Objective:  Consider each [...]

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15 02, 2017

VLog – Show Your Love: Property love = Loving Your Rate

By |2017-09-27T08:17:16-04:00February 15th, 2017|Categories: Blog, Videos|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings.  Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves?  Imagine your staff warmly welcoming your guests only for [...]

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31 01, 2017

Introducing SHINE, the State-of-the-Art Employee Recognition Program for Any Industry or Business, Exclusively from Stark Service Solutions

By |2017-09-27T07:16:32-04:00January 31st, 2017|Categories: Blog, Employee Recognition, Press Release, Shine, Sustainability|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Land O’ Lakes, Florida – February 1, 2017 – One of the biggest challenges facing business owners, managers and Human Resources professionals today – employee recognition – has a powerful and compelling new solution with the introduction of SHINE, designed and developed by the award-winning team at Stark Service Solutions. “Savvy businesses know that a big [...]

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23 01, 2017

Customer Service Basics: Guest Recognition

By |2017-05-28T12:28:04-04:00January 23rd, 2017|Categories: Blog, Employee Recognition|Tags: , , , , , , , , , , , , , , , , |0 Comments

Click to download your Stark Service Solutions - Customer Service Basics Poster You can’t afford not to be nice. It’s one of the most basic human needs, be recognized and appreciated.  Whether it’s for an accomplishment or for “just showing up,” we all like to be appreciated.  Nowhere is this more important than in [...]

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20 11, 2016

Recognition Has a Powerful Effect

By |2017-05-28T12:28:04-04:00November 20th, 2016|Categories: Blog, Employee Recognition|Tags: , , , , , , , , , , , , , , , , , , , , , |0 Comments

A key “activator” of employee engagement is employee recognition. As an employer, it is crucial to make your employees feel appreciated, and that is a great way to increase their loyalty to your brand. In the December 2011 issue of the Harvard Business Review, an article entitled The Ordinary Heroes of the Taj links the Taj’s [...]

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