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20 07, 2017

VIP: Red Carpet Treatment

By |2017-07-20T15:07:41-04:00July 20th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , |0 Comments

Click Here to download your FREE poster. Every guest deserves the “star” treatment from before they even to check-in, to after they’ve checked out.  Show your bright smile and personality to your guests from phone etiquette to face to face interaction; your guests should feel welcomed and wanted.  Can your guests feel it?  Can [...]

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31 03, 2017

Dear Future Hotel, are you ready for me?

By |2017-05-28T12:28:03-04:00March 31st, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , |0 Comments

Dear Future Hotel, are you ready for my arrival? It will be my first time at your hotel, and your city. Please be ready to share with me all sorts of great tidbits that will make my experience memorable! Sincerely, Your Future Guest Click the image to download your free Staff Knowledge poster! How [...]

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22 03, 2017

Think Different! Get into the Mentality of Anticipating Guests’ Needs!

By |2017-09-27T08:20:27-04:00March 22nd, 2017|Categories: Blog|Tags: , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click on the image to download the poster PDF By definition, anticipating guest needs and desires cannot, and will not, happen by accident.  Without effectively anticipating guest needs, it’s impossible to meet guest expectations.  Here are some easy ways to help your staff start anticipating guest needs today! This Month’s Objective:  Consider each [...]

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15 02, 2017

VLog – Show Your Love: Property love = Loving Your Rate

By |2017-09-27T08:17:16-04:00February 15th, 2017|Categories: Blog, Videos|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings.  Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves?  Imagine your staff warmly welcoming your guests only for [...]

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1 02, 2017

Show me the love! Welcoming your Guests.

By |2017-05-28T12:28:03-04:00February 1st, 2017|Categories: Blog, Guest Recognition|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click to download the Core Hospitality Principle - Extreme Greetings Poster Over a decade ago, a sports business executive was invited to an exclusive party in Chicago. Upon arrival at the event, he was greeted by name before he got to the reception desk, and greeted by name by numerous other event staff throughout [...]

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31 01, 2017

Introducing SHINE, the State-of-the-Art Employee Recognition Program for Any Industry or Business, Exclusively from Stark Service Solutions

By |2017-09-27T07:16:32-04:00January 31st, 2017|Categories: Blog, Employee Recognition, Press Release, Shine, Sustainability|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Land O’ Lakes, Florida – February 1, 2017 – One of the biggest challenges facing business owners, managers and Human Resources professionals today – employee recognition – has a powerful and compelling new solution with the introduction of SHINE, designed and developed by the award-winning team at Stark Service Solutions. “Savvy businesses know that a big [...]

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20 12, 2016

How to Save Money, Increase Efficiency & Dump the Clutter

By |2017-09-27T08:13:51-04:00December 20th, 2016|Categories: Blog, Efficiency, Sustainability|Tags: , , , , , , , , , , , , , , , |0 Comments

Working in a “Paperless Office” was one of the promises we heard beginning in the early 1990s, at the dawn of the age of the personal computer – even before we knew much about the power of the Internet! Here we are at the end of  2016, still dreaming of working in a paperless workplace.  In [...]

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