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Customer Service Basics: Guest Recognition
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Customer Service Basics: Guest Recognition

Blog, Employee Recognition

23 01, 2017

Customer Service Basics: Guest Recognition

By Naomi Stark Burgess|2017-05-28T12:28:04-04:00January 23rd, 2017|Categories: Blog, Employee Recognition|Tags: Back to Basics, Customer Service, employee, guest recognition, Guests, Recognition, Stark App, stark it, Stark It 2017, Stark Service, Stark Service Solutions, Stark Solutions, Stark Tools, StarkIt, team, Team work, The Touch System|0 Comments

Click to download your Stark Service Solutions - Customer Service Basics Poster You can’t afford not to be nice. It’s one of the most basic human needs, be recognized and appreciated. Whether it’s for an accomplishment or for “just showing up,” we all like to be appreciated. Nowhere is this more important than in [...]

Management and Team Member training was the catalyst for our guest service and employee engagement initiative. The Touch System™ enables us to sustain our efforts …vs. a short-lived program.

JC Ayers, VP, Human Resources, Seminole Hard Rock Hotel & Casino Tampa

Beginning of March Palms Trip Advisor scores were 93 and 56/Palms Place, as of today we are at 63/Palms and 41/Palms Place. Thank you again for your program.

B. Williams, Training Manager, Palms Casino Resort, Las Vegas

“During the first week of workshops, teams begin to pick up steam and with the momentum building, the process builds to an exciting Kickoff Party where every team member and manager admit to not having previously foreseen what their team could accomplish. In just a two week period, team members will unite and take the lead in driving professional hospitality. In the five years I’ve been here I’ve never seen excitement like this, in every department, in every team member.

W. Pelton, Director of Operations, Wyndham Hotels